Business Analyst
Job Details
About the Company
AllSTARSIT is an international Software R&D, Technical Support, and Talent Acquisition service provider established in 2004. The company specializes in software development services for clients across industries as diverse as cybersecurity, healthcare, fintech, telecommunications, media, and more.
About the Project
About Project
The client company represents a broad range of tools and organizations to help facilitate the transfer of employees worldwide. We provide immigration-related strategic planning in more than 170 countries, guaranteeing the efficiency, quality management, compliance, reporting, and case management. The company is recognized as the best strategic immigration partner by Chambers, Best Lawyers and Who’s Who. The company counts more than 5,000 technical and immigration professionals, located in over 50 offices across the Americas, Asia Pacific and EMEA.
We are seeking a business analyst to join our team and help us to build and support the technology required to streamline the business immigration process. As a business analyst, you will play a key role in liaising with attorneys and project managers to develop and execute content and process capturing, requirement gathering, and process mapping methods. You will support creating and designing workflows, gathering feedback and data for iteration, and scaling immigration-specific case types from scoping to implementation. You will be responsible for studying, analyzing, and documenting best practices for process automation, as well as translating immigration processes and requirements into implementation plans for building cases in the firm's proprietary case management system. Additionally, you will support incident management and IT support related to case management processes.
Specialization
Headquarters
Years on the market
Team size and structure
Current technology stack
Required skills:
- Bachelor's degree or equivalent
- 3+ years of experience in related fieldsÂ
- Excellent communication skills, including written, verbal, and online
- A process-oriented mindset and attention to details
- Experience in the immigration field as a case manager, paralegal, or attorney is a major plus but not required
- Familiarity using ServiceNow, Sharepoint, and process mapping tools (Lucid, Miro, or similar tools)
- Experience with Confluence and Jira project management tools
- Desire to evoke, document, and architect scalable processes
- Skilled in multitasking in a fast-paced environment with competing demands
- The ability to prioritize, meet deadlines and escalate case issues to a team lead
- Desire to drive continuous process improvements, automation & global process standardization
- Desire to thrive in a fast-paced, growth-driven environment
- Tech-savvy and interested in learning how to use new software and systems
- Ability to follow projects through to completion
Scope of work:
- To ensure getting the total value of the immigration process, you'll play a key role in helping to build the technology to support legal workers in delivering world-class services that engage business immigration processes globally on the right foot
- You will perform more substantive work in capturing global immigration processes than is typical for a caseworker in a law firm setting
- You will liaise with attorneys and project managers to develop and execute content and process capturing, requirement gathering, and process mapping methods
- You will support gathering feedback and data for iteration, and scale immigration-specific case types from scoping to implementation
- You will drive activities, including studying, analyzing, and documenting best practices for process automation; accordingly, you will create and interpret journey maps and workflow project documentation
- You will translate immigration processes and requirements into implementation plans for the firm’s proprietary case management system
- You will proactively drive communication with internal and external stakeholders during projects
- Provide IT support related to immigration processes, including troubleshooting technical issues and assisting users with software (case management) problems
- Manage and resolve incidents related to case management processes, ensuring that they are resolved in a timely manner and that clients are informed of the status of the incident
Why AllSTARSIT?
Learning & Development program: we offer a team of senior developers, mentorship program, individual budget for self-education, free English, Spanish, and Polish courses, English for kids, regular tech & educational meetups, ability to become a meetup speaker, and online course subscriptions, among other perks and opportunities.
Wellness program: extended medical insurance, yoga & stretching, personal psychologist, sport/hobby compensation, Covid-19/flu vaccination, rewarding culture, and unique corporate gifts.
Balanced lifestyle: workation programs, memorable corporate parties abroad, team building activities, Happy Fridays, family events, and charity events.
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