IT Support Specialist

Job Details

Posted on: 
January 4, 2024
Job ID:
199

About the Company

ALLSTARSIT is an international outstaffing service provider that helps businesses recruit, pay, insure, and support top global talent with payroll, benefits, and more. The company specializes in software development services for clients across diverse industries such as cybersecurity, healthcare, fintech, telecommunications, media, and more.

ALLSTARSIT operates development hubs across Central and Eastern Europe, Israel, the UAE, India, the Philippines, and LATAM, with headquarters in San Francisco, US. The company has over 1,000 talented software engineers and tech specialists across all locations.

About the Project

CATO Networks is the provider of the world’s first Security Access Service Edge (SASE) platform to secure all enterprise edges — sites, mobile users, and Cloud resources — with one global Cloud-native platform that relies on software instead of the current multi-protocol label switching (MPLS).

CATO optimizes and secures applications accessible to all users and locations. Using Cato, customers can easily migrate from MPLS to SD-WAN, optimize global connectivity to on premises and Cloud applications, enable secure branch internet access everywhere, and seamlessly integrate cloud data centers and mobile users into the network with a zero-trust architecture.

Specialization

Headquarters

Tel Aviv, Israel

Years on the market

8

Team size and structure

500

Current technology stack

Required skills:

  • Minimum of 3 years of experience in IT support or related field.
  • Fluent in English – must.
  • Experience with Azure AD and Microsoft 365 cloud environments.
  • Experience of troubleshooting issues with Windows and Mac laptops, and mobile devices.
  • Knowledge of network infrastructure including Firewalls, Wi-Fi, VPNs.
  • Service oriented approach.
  • Strong problem-solving and analytical skills.
  • Ability to work in an organized fashion.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Experience with working with AWS and Azure IAM. - Advantage.
  • Knowledge of working with Jira and Confluence – Advantage.

Scope of work:

Cato is seeking an experienced IT Support Specialist to provide IT technical assistance and support for our office employees. As part of the IT support team, you will be responsible for providing first-line support to Cato’s employees, managing and troubleshooting hardware and software issues, managing user accounts and access, and handling the IT onboarding and offboarding of our employees.

  • Work as part of the support team to provide the first response and technical support for our employees' IT needs while keeping up a high level of service.
  • Troubleshoot hardware and software problems with Windows and Mac.
  • Resolve and troubleshoot IT tickets and access related to Cloud applications, systems and infrastructure – Microsoft 365, Slack, Zoom etc..
  • Handle the IT requirements for onboarding and offboarding of employees.
  • Maintain inventory of hardware and software assets.
  • Identify and escalate issues to the System team as required.
  • Assist with IT projects as needed.

Why ALLSTARSIT?

Your health always comes first

‍We prioritize your well-being by providing comprehensive medical insurance coverage. We cover 100% of your medical insurance costs and 75% of the insurance costs for your dependents.

Grow with us both professionally and personally

Our commitment to your growth includes English, Spanish, and Portuguese language courses, tech meetups, mentorship, and engaging webinars.

We take care of your mental health

‍In addition to our comprehensive benefits package, we offer access to a personal psychologist, and regular mental health webinars.

Teams we are proud of

‍Seize the opportunity to collaborate with ambitious individuals at the forefront of driving innovation across diverse industries. Our teamcomprises 85% senior-level professionals, ensuring expertise and experience. We foster an environment where every teammate's ideas are valued, encouraging each individual to make a meaningful impact.

Unleash the spirit of corporate life

Our dedicated Happiness Manager ensures your sense of belonging to corporate life through a combination of virtual and offline social activities, along with occasional gifts to celebrate your achievements.

Work for victory

‍We are committed to supporting Ukraine during the war, even if not directly on the frontlines. We strive to make a positive impact through various charitable activities, such as clearing rubble, organizing events for orphans, caring for pet shelters, assisting refugees, participating in charity sports activities, hosting charity auctions, and promoting blood donations. Together, step by step, we work towards an unyielding victory in helping those in need during these challenging times.

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