Support Engineer

• 3+ years of proven experience in supporting international enterprise organizations, preferably with information security/cyber solutions
• Knowledge and experience with MS-based OS, endpoints, servers, environments, tools, and applications is a must
• Knowledge in Linux OS, including: commonly used commands, software installation, service management, and log analysis
• Understanding of VDI environments
• Team player with strong teamwork skills, creative, self-starter, can-do approach, takes initiative, "thinks outside of the box”, gets things done
• Must be capable of working well both independently and as part of a team
• English - Upper-intermediate

It will be a plus:

• Knowledge of Cloud-based services, e.g., AWS, Azure, is an advantage B.Sc. degree in computer sciences
• Prior knowledge and understanding of cyber-related concepts like: exploits, vulnerabilities, attack vectors, malware, etc., a big advantage
• Experience working with IT deployment tools (SCCM, GPO), Integration with third party Enterprise components such as SIEM (e.g., Splunk, QRadar), Directory Services (AD), and mail systems
• Scripting knowledge with either PowerShell or CMD
• Security concepts and protocols knowledge

• You will work with our Customer Success Managers, Sales Engineering, Engineering, and Product teams to ensure customers can successfully operate our products
• You will be the go-to person at Morphisec for customer issues
• You will actively collaborate with other global team members to put together the required tools, methods, playbooks, and processes for the product’s support

You will own and perform:

• Troubleshooting and resolution of customer issues
• The processes to ensure customer satisfaction
• Relevant activities within the engineering and product teams related to customer issues