Technical Support Engineer

Job Details

Posted on: 
June 7, 2024
Job ID:
183

About the Company

Established in 2004, ALLSTARSIT was founded with a clear vision: to enhance the landscape of global IT employment by bridging the gap between companies and skilled professionals. The core belief was that assembling a team shouldn't be hindered by geographical constraints. Fast forward to the present day, ALLSTARSIT stands as an international outstaffing service provider committed to change the way businesses recruit, compensate, and oversee top talent worldwide. 

With operational hubs scattered across Europe, Asia, and LATAM, and its headquarters situated in San Francisco, US, the company boasts a workforce of over 1,000 adept professionals. Spanning across more than 20 countries, ALLSTARSIT offers a diverse range of skilled employees across various verticals, including AI, cybersecurity, healthcare, fintech, telecom, media, and so on.

About the Project

Morphisec delivers pioneering endpoint security solutions that provide real-time protectionagainst the most advanced cyberattacks of today and unknown threats of tomorrow. Ourpatented Moving Target Defense technology prevents threats others can’t, including APTs,zero-days, ransomware, evasive fileless attacks and web-borne exploits. Morphisec providesa crucial, small-footprint memory-defense layer that easily deploys into a company’s existingsecurity infrastructure to form a simple, highly effective, cost-efficient prevention stack.

Specialization

Headquarters

Years on the market

Team size and structure

Current technology stack

Required skills:

  • 1+ years of proven experience in supporting international enterprise organizations, preferably with information security/cyber solutions
  • Extensive knowledge and experience with MS based OS, endpoints, servers, environments, tools and applications is a must
  • Intermediate knowledge in Linux OS, including: commonly used commands, software installation, service management, and log analysis
  • Basic understanding of VDI environments
  • Team Player with strong teamwork skills, creative, self-starter, can-do approach, takes initiative, thinks “outside of the box”, gets things done
  • Must be capable of working well both independently and as part of a team
  • Excellent English communication skills, written and verbal, fluency in additional languages - advantage
  • Strong analytical, detail oriented, with ability to deliver accurate data and information in a concise and clear manner
  • Ability to effectively handle multiple customer demands and priorities. Ability to recognize urgency
  • Highly creative problem solver with ability to analyze, deduce and act upon logs and error reports
  • Understanding how core Windows OS/processes utilize memory and CPU
  • Knowledge of networking protocols (TCP/IP, HTTP, SSL, LDAP) and their various troubleshooting tools
  • Hands on working knowledge of customer relation management, ticketing and tasking products

Advantages:

  • Knowledge of Cloud based services, e.g. AWS, Azure, an advantage
  • BSc degree in computer sciences
  • Prior knowledge and understanding cyber related concepts like: exploits, vulnerabilities, attack vectors, malwares, etc., a big advantage.
  • Experience working with IT deployment tools (SCCM, GPO), Integration with 3’rd party
  • Enterprise components such as SIEM (e.g. Splunk, QRadar), Directory Services (AD) andmail systems.
  • Scripting knowledge with any of the following, PowerShell or CMD (batch)
  • Security concepts and protocols knowledge (e.g. SSL, Certificates, key stores etc.)

Scope of work:

You will work with our Customer Success managers, Sales Engineering, Engineering and Product teams to ensure customers successfully operate our products. You will be the go-to person at Morphisec for customer issues.

You will own and perform:

  • Customer issues, troubleshooting and resolution
  • The processes to ensure customer satisfaction
  • The activities with Engineering and product teams related to customer issues
  • Build and maintain Knowledgebase
  • Collaborate with other global team members in putting together the required tools, methods, playbooks and processes for the product’s support.
  • Assist in building and delivering training, and support customers and channels.

Why ALLSTARSIT?

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