Technical Support Engineer

Job Details

Posted on: 
September 12, 2022
Job ID:
643

About the Company

Headquarters in Warsaw, Poland, AllSTARSIT operates development hubs across the whole CEE Region (Poland, Ukraine, Czech Republic, Romania, and Bulgaria), Israel, and Dubai. Additionally, AllSTARSIT has Tech Customer Support offices in the LATAM region, with an HQ in Colombia. The company has over 800+ talented Software Engineers and Tech Specialists spread across all locations.

AllSTARSIT is an international Software R&D, Technical Support, and Talent Acquisition service provider established in 2004. The company specializes in software development services for clients across industries as diverse as cybersecurity, healthcare, fintech, telecommunications, media, and more.

About the Project

About Project

Afimilk is a growing global company in the field of Ag-Tech. Their products are multidisciplinary, providing IoT-based management solutions. Our products are connected to over 10 million users worldwide.

Currently, we are looking for Technical Support Engineer for an advanced, fascinating, and meaningful position, who will take part in g our products to be used for dairy facilities management.

Specialization

Software

Headquarters

Israel

Years on the market

50

Team size and structure

Current technology stack

Required skills:

  • At least 3 years of practical knowledge experience in technical support of IT / Networking / Windows environment
  • At least 3 years of practical knowledge experience of WIFI systems environment
  • Customer service orientation
  • Leadership qualities: ability to lead local installation teams
  • Frontal and online training skills
  • Good verbal communication in German & English
  • Highly disciplined, motivated, and able to self-manage one’s time/tasks
  • Willing for extensive traveling
  • Dairy farm working environment - practical knowledge & previous experience - an advantage

Scope of work:

  • In order to succeed in the position, the Technician will be required to:
  • Be qualified on all Afimilk core products, including on-site & remote support and technical training
  • Provide technical support for Afimilk’s products all over Germany and other EU areas
  • Provide remote & onsite support according to Regional Sales manager / HQ requirements
  • Participate in Global Support Team training and seminars overseas
  • Provide technical training, on-site or as seminars, to Afimilk’s dealers and their technical teams (SW / HW knowledge)
  • Provide presale support to Afimilk’s sales personnel and dealers’ / distributor’s sales personnel, increase sales when possible
  • Provide after-sale technical support to Afimilk’s Regional Sales Managers/dealers
  • Follow the correct call escalation process and SLA as set by HQ
  • Special projects/assignments as requested by Regional Sales Manager / Israel HQ

Why AllSTARSIT?

Flexible working model: work from anywhere or choose one of our offices in Warsaw, Kyiv, Lviv, Prague, Bogotá, or Dubai, or premium co-working spaces with luxury amenities in 23 cities around the world.

Learning & Development program: we offer a team of senior developers, mentorship program, individual budget for self-education, free English, Spanish, and Polish courses, English for kids, regular tech & educational meetups, ability to become a meetup speaker, and online course subscriptions, among other perks and opportunities.

Wellness program: extended medical insurance, yoga & stretching, personal psychologist, sport/hobby compensation, Covid-19/flu vaccination, rewarding culture, and unique corporate gifts.

Balanced lifestyle: workation programs, memorable corporate parties abroad, team building activities, Happy Fridays, family events, and charity events.
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We are AllSTARSIT

AllSTARSIT is an international Software R&D, Technical Support, and Talent Acquisition service provider established in 2004. The company specializes in software development services for clients across industries as diverse as cybersecurity, healthcare, fintech, telecommunications, media, and more.
Headquartered in Warsaw, Poland, AllSTARSIT operates development hubs across the whole CEE Region (Poland, Ukraine, Czech Republic, Romania, and Bulgaria), Israel, and Dubai. Additionally, AllSTARSIT has Tech Customer Support offices in the LATAM region, with a HQ in Colombia. The company has over 800+ talented Software Engineers and Tech Specialists spread across all locations.

Apply for

Technical Support Engineer

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