Technical Support Team Lead

Job Details

Posted on: 
April 20, 2022
Job ID:
436

About the Company

Headquartered in Warsaw, Poland, AllSTARSIT operates development hubs across the whole CEE Region (Poland, Ukraine, Czech Republic, Romania, and Bulgaria), Israel, and Dubai. Additionally, AllSTARSIT has Tech Customer Support offices in the LATAM region, with an HQ in Colombia. The company has over 800+ talented Software Engineers and Tech Specialists spread across all locations.

AllSTARSIT is an international Software R&D, Technical Support, and Talent Acquisition service provider established in 2004. The company specializes in software development services for clients across industries as diverse as cybersecurity, healthcare, fintech, telecommunications, media, and more.

About the Project

About Project

Cato is the world’s first SASE platform, converging SD-WAN and network security into a global, cloud-native service. Cato optimizes and secures applications accessible for all users and locations. Using Cato, customers easily migrate from MPLS to SD-WAN, optimize global connectivity to on-premises and cloud applications, enable secure branch Internet access everywhere, and seamlessly integrate cloud data centers and mobile users into the network with a zero-trust architecture.

Specialization

Network security

Headquarters

Tel Aviv, Israel

Years on the market

From 2015

Team size and structure

Kyiv side - 10 Tech.Support Engineers

Current technology stack

Required skills:

  • 4+ years experience in Technical Support Engineering, at least 2 years as Team Lead of Technical Support teams
  • Experience with IT support including operating systems, applications, and networks
  • Deep knowledge of TCP/IP, HTTP, TLS, SSL Network fundamentals, and commonly-used network protocols
  • Knowledge of switching and internet routing technologies and strong network diagnostic skills
  • Understanding of network monitoring concepts
  • Highly customer-oriented with strong leadership qualities, the ability to organize effective teamwork of support engineers
  • Ability to work under pressure, in stressful situations, and in a 24×6 production environment while balancing multiple priorities
  • Ability to assess and prioritize faults, and respond or escalate accordingly
  • High-level English – Excellent verbal and written communication skills are required

Scope of work:

  • 50/50 responsibilities of Support Engineer and Team Leader
  • Managing the team of 10 engineers: scheduling the team's work schedule, distributing the workload for engineers, scheduling vacations, etc.
  • Responsible for monitoring CATO Networks global network which includes Cato’s servers
  • Network equipment and SaaS application
  • Implementing timely solutions to customer issues or escalating to another team internally when needed
  • Perform system and network analysis by using well-defined toolsets for proactive monitoring, troubleshooting, and incident response (packet capture, application performance management, Syslog, Netflow, etc)
  • Provide T2 support for CATO Networks customers around the world
  • Working directly with worldwide service providers and vendors (ISPs) to provide last mile monitoring service for Cato’s customers

Why AllSTARSIT?

Flexible working model: work from anywhere or choose one of our offices in Warsaw, Kyiv, Lviv, Prague, Bogotá, or Dubai, or premium co-working spaces with luxury amenities in 23 cities around the world.

Learning & Development program: we offer a team of senior developers, mentorship program, individual budget for self-education, free English, Spanish, and Polish courses, English for kids, regular tech & educational meetups, ability to become a meetup speaker, and online course subscriptions, among other perks and opportunities.

Wellness program: extended medical insurance, yoga & stretching, personal psychologist, sport/hobby compensation, Covid-19/flu vaccination, rewarding culture, and unique corporate gifts.

Balanced lifestyle: workation programs, memorable corporate parties abroad, team building activities, Happy Fridays, family events, and charity events.
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We are AllSTARSIT

AllSTARSIT is an international Software R&D, Technical Support, and Talent Acquisition service provider established in 2004. The company specializes in software development services for clients across industries as diverse as cybersecurity, healthcare, fintech, telecommunications, media, and more.
Headquartered in Warsaw, Poland, AllSTARSIT operates development hubs across the whole CEE Region (Poland, Ukraine, Czech Republic, Romania, and Bulgaria), Israel, and Dubai. Additionally, AllSTARSIT has Tech Customer Support offices in the LATAM region, with a HQ in Colombia. The company has over 800+ talented Software Engineers and Tech Specialists spread across all locations.

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Technical Support Team Lead

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