Technical Support Team Lead

Job Details

Posted on: 
October 20, 2021
Job ID:
436

About the Company

AllSTARSIT is an international Software R&D and Talent Acquisition company established in Israel in 2004. Headquartered in Kyiv, AllSTARSIT operates software development hubs in Ukraine, the CEE Region, and sales offices in the UK, Germany, and the US.

AllSTARSIT’s expertise covers a variety of industries: Cybersecurity, InsurTech, AdTech, Healthcare, AI/Machine Learning, Telecommunications, Real Estate, IoT, Mobile, and Fintech, among others. We have over 30 development teams and more than 700 talented Software Engineers.

About the Project

Cato is the world’s first SASE platform, converging SD-WAN and network security into a global, cloud-native service. Cato optimizes and secures applications accessible for all users and locations. Using Cato, customers easily migrate from MPLS to SD-WAN, optimize global connectivity to on-premises and cloud applications, enable secure branch Internet access everywhere, and seamlessly integrate cloud data centers and mobile users into the network with a zero-trust architecture.

Specialization

Network security

Headquarters

Tel Aviv, Israel

Years on the market

From 2015

Team size and structure

Kyiv side - 10 Tech.Support Engineers

Current technology stack

Previous experience:

  • 4+ years experience in Technical Support Engineering, at least 2 years as Team Lead of Technical Support teams
  • Experience with IT support including operating systems, applications, and networks
  • Deep knowledge of TCP/IP, HTTP, TLS, SSL Network fundamentals, and commonly-used network protocols
  • Knowledge of switching and internet routing technologies and strong network diagnostic skills
  • Understanding of network monitoring concepts
  • Highly customer-oriented with strong leadership qualities, the ability to organize effective teamwork of support engineers
  • Ability to work under pressure, in stressful situations, and in a 24×6 production environment while balancing multiple priorities
  • Ability to assess and prioritize faults, and respond or escalate accordingly
  • High-level English – Excellent verbal and written communication skills are required

Scope of work:

  • 50/50 responsibilities of Support Engineer and Team Leader
  • Managing the team of 10 engineers: scheduling the team's work schedule, distributing the workload for engineers, scheduling vacations, etc.
  • Responsible for monitoring CATO Networks global network which includes Cato’s servers
  • Network equipment and SaaS application
  • Implementing timely solutions to customer issues or escalating to another team internally when needed
  • Perform system and network analysis by using well-defined toolsets for proactive monitoring, troubleshooting, and incident response (packet capture, application performance management, Syslog, Netflow, etc)
  • Provide T2 support for CATO Networks customers around the world
  • Working directly with worldwide service providers and vendors (ISPs) to provide last mile monitoring service for Cato’s customers

Why AllSTARSIT?

Flexible working conditions: Office (Gulliver BC, Kyiv), remote, or hybrid format. Car & bicycle parking and free scooters.

Learning & Development program: A team of senior developers, a mentorship program, individual budget for self-education, free English, Spanish, and Hebrew courses, English for kids, regular tech meetups on various topics, free music lessons.

Wellness program: Extended medical insurance, Covid19/flu vaccination, sport/hobby compensation, massage room, music room, lounge zones with a billiard table, kicker, and PlayStation, daily food servings, and Friday brunches.
Apply now

More open positions

Full Stack Engineer
Senior
Office / Remote
Development
Senior
Full Stack Engineer
Financial services
Office / Remote
Flutter developer
Office / Remote
Development
Flutter developer
Computer Software
Office / Remote
Java Developer
Middle
Office / Remote
Development
Middle
Java Developer
Cloud Computing, Cloud Infrastructure, Big Data, Saas, Software
Office / Remote
Recruiter
Senior
Office / Remote
Human Resources
Senior
Recruiter
Software R&D and Talent Acquisition
Office / Remote

We are AllSTARSIT

Dmytro Full Stack Developer Sasha Database Developer Nastya Recruiter Eugene Frontend Tech Lead Mykhaylo Java Developer Aleksandra Content Marketing Manager Andrii .Net Backend developer Sasha Database Developer Nastya Recruiter Denys QA Engineer Vika Recruiter Dmytro Full Stack Developer Sasha Recruiter Tanya Recruiter Mario iOS Developer Katya Software developer

AllSTARSIT is an international Software R&D and talent acquisition service provider established in 2004.

The company specializes in software development services for clients across industries as diverse as cybersecurity, InsurTech, AdTech, healthcare, AI/machine learning, telecom, real estate, IoT, mobile, fintech, and more.

Apply for

Technical Support Team Lead

Uploading...
fileuploaded.jpg
Upload failed. Max size for files is 10 MB.
Your message has been submitted.
Stay tuned!
Oops! Something went wrong.