Customer Support
Level
Middle
Department
Support
Type
Full Time
Project
NDA
Locations:
Remote
Job Details
Posted on:
August 25, 2026
Job ID:
tW2JH8
About the Company
Established in 2004, ALLSTARSIT was founded with a clear vision: to enhance the landscape of global IT employment by bridging the gap between companies and skilled professionals. The core belief was that assembling a team shouldn't be hindered by geographical constraints. Fast forward to the present day, ALLSTARSIT stands as an international outstaffing service provider committed to change the way businesses recruit, compensate, and oversee top talent worldwide.
With operational hubs scattered across Europe, Asia, and LATAM, and its headquarters situated in San Francisco, US, the company boasts a workforce of over 1,000 adept professionals. Spanning across more than 20 countries, ALLSTARSIT offers a diverse range of skilled employees across various verticals, including AI, cybersecurity, healthcare, fintech, telecom, media, and so on.
With operational hubs scattered across Europe, Asia, and LATAM, and its headquarters situated in San Francisco, US, the company boasts a workforce of over 1,000 adept professionals. Spanning across more than 20 countries, ALLSTARSIT offers a diverse range of skilled employees across various verticals, including AI, cybersecurity, healthcare, fintech, telecom, media, and so on.
About the Project
Our client is a fast-growing travel-tech company changing the way people book ski holidays. The platform allows customers to build and book their entire ski trip in one place — including accommodation, flights, transfers, ski passes, equipment and lessons. Company operates across 317 ski resorts in 20 countries and have passed $100M in annual sales. We're looking for experienced Customer Support / Customer Experience Representatives to join our team for the upcoming ski season. You'll be part of our Customer Experience team, supporting customers after they've booked their trip and while they're on holiday. You'll help customers with questions, changes, problems and unexpected situations — working with our internal teams and suppliers when needed. This isn't just a "reply to tickets" role. We're looking for people who enjoy solving problems, taking ownership and finding the best possible solution for the customer.
Specialization
Headquarters
Years on the market
Team size and structure
Current technology stack
Required skills:
Must Have
- Native-level English — excellent written and spoken English is essential
- At least 1 year of experience in customer service, customer support or customer experience
- Excellent written communication skills
- Strong problem-solving and decision-making abilities
- Highly organised with excellent attention to detail
- Comfortable managing multiple conversations and priorities
- Confident using technology and learning new systems quickly
- Able to work independently and take ownership
- Comfortable working in a fast-paced environment
- Available to work rotating shifts, including weekends
Nice to Have
- Native-level French - excellent written and spoken French
- Experience in travel, hospitality or travel-tech
- Previous remote customer support experience
- Experience with HubSpot, Zendesk or similar platforms
- Experience working with complex booking systems
- Skiing or ski industry experience
Scope of work:
- Responding to customers via email, live chat, WhatsApp and phone
- Supporting customers with post-booking requests and changes
- Helping customers during their ski holiday
- Investigating and resolving customer issues
- Coordinating with suppliers and internal teams when required
- Using our booking and support systems to find information and resolve problems
- Managing multiple customer conversations and priorities
- Providing clear, friendly and empathetic communication
- Taking ownership of customer issues from start to finish
- Identifying recurring issues and sharing feedback with the wider team
- Helping us continuously improve the customer experience
