BPO – Business Process Outstaffing

Build a Customer Care or a Tech Support team to ensure that your business excels in providing exceptional assistance to your clients.

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Customer Care
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Tech Support
BPO ALLSTARSIT
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More than support

Whether you need a team of professionals that can handle relationship building and product knowledge or a group of tier 1/2/3 engineers that can help with troubleshooting and other technical issues, ALLSTARSIT can help you find, hire and manage them.

Business Process Outstaffing

Leverage ALLSTARSIT’s BPO Solutions

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Tech Support

With our comprehensive support services, we ensure that your business excels in providing exceptional assistance to your customers.

Our dedicated teams are trained to handle customer inquiries, resolve issues efficiently, and offer technical support when needed. We understand the importance of delivering outstanding customer experiences and are committed to helping your business thrive.

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Customer Care

We specialize in building exceptional Customer Care teams that excel in relationship building and possess in-depth product knowledge.

We handpick a team of highly skilled professionals who are not only adept at understanding customer needs but also possess the expertise to provide comprehensive product information and support. Through our Customer Care service, we aim to create personalized experiences, actively engage with your customers, and establish long-lasting brand loyalty.

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50% faster-to-hire with ALLSTARSIT

Tell us the expertise you need and we'll find the most qualified developer, or team, for you in days, not weeks.

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Ready to scale up a BPO strategy in your organization?

Outstaffing is the efficient and cost-effective choice.
ALLSTARSIT deeply understands the Customer Success space, with tried-and-true methodologies and the experience to implement them.

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UTC-6:00
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EU
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APAC
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MENA
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Why Outsource Business Processes?

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Support your team during seasonal cycles

Leave it to the pros while you focus on your core business

Expand your coverage to 24/7

Cover multiple markets, locations, and languages

Minimize technology, education, and infrastructure costs

24/7 Business Support

Our offices are strategically located across multiple different time zones to offer you 24/7 coverage. Choose one single location or all of them. It’s up to you.

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Romania

Bucharest

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Moldova

Chisinau

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ALLSTARSIT Ukrainian office

Ukraine

Kyiv

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ALLSTARSIT Serbian office

Serbia

Belgrade

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ALLSTARSIT Georgian office

Georgia

Tbilisi

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ALLSTARSIT Indian office

India

NCR

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ALLSTARSIT Philippines office

Philippines

Manila

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Guatemala

Guatemala City

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ALLSTARSIT Costa Rica office

Costa Rica

San Jose

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ALLSTARSIT Colombian office

Colombia

Barranquilla

Why choose ALLSTARSIT for your BPO Team

Experienced team

Experienced team

We offer omnichannel, multilingual customer support with highly trained professionals and top-quality technology.

Tailored solutions

Tailored solutions

We deliver custom solutions tailored to the unique needs of our clients. ALLSTARSIT offers customer support as a stand-alone service or as an addition to the dedicated development team.

24/7 Availability

24/7 Availability

Our worldwide entities enable your team to provide around-the-clock services in multiple countries and languages without extra overhead.

Easy budgeting

Easy budgeting

With ALLSTARSIT's customer support services, clients get low and predictable costs. Pay a fixed and transparent fee without hidden or unexpected costs.

Industries we work with

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Cybersecurity

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Automotive

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IoT

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AI/Machine Learning

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Business automation

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Fintech

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Insurtech

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Telecom

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Mobile

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Biotech

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Entertainment & Media

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Agtech

Cybersecurity industry icon

Cybersecurity

 Automotive industry icon

Automotive

IoT industry icon

IoT

Fintech industry icon

Fintech

Agtech industry icon

Agtech

AI/Machine Learning industry icon

AI/Machine Learning

Business automation industry icon

Business automation

Insurtech industry icon

Insurtech

Telecom industry icon

Telecom

Mobile industry icon

Mobile

Biotech industry icon

Biotech

Entertainment & Media industry icon

Entertainment & Media

What is BPO?

Understanding Business process outstaffing

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Many businesses, from small start-ups to large companies, are choosing BPO recruitment as new and innovative services become increasingly available in today's ever-changing, highly competitive business climate.BPO companies provide recruitment in two main areas: the back office and the front office. Back office Business process outstaffing means that a company is hiring its core business support operations, such as accounting, payment processing, IT services, human resources, regulatory compliance, and quality assurance, from third-party specialists who ensure the smooth running of the business.In contrast, BPO front office tasks typically involve customer-facing services such as technical support, sales, and marketing. ALLSTARTSIT recruitment agency provides staffing services for businesses operating in different fields of industry.

BPO in business

Plus

Business process outsourcing has become a critical success factor for almost every industry. Although their motivations and strategic goals may vary somewhat, the primary industries that depend on BPO services are:

  • Healthcare.
  • Insurance claims.
  • Data management.
  • Retail and e-commerce.
  • Marketing and Digital Technologies.
  • Banking and financial services.
  • Logistics and Supply Chain Management.
  • Legal services.
  • Business services.

ALLSTARTSIT business process outstaffing company provides BPO solutions in any field.

Benefits of Business Process Outstaffing

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Hiring a business process and outstaffing a company has many potential benefits. Among them:

  • Greater operational flexibility

BPO outsourcing of your business non-core functions, such as marketing and HR, your staff can focus solely on core competencies.

  • Access to innovative technologies

To compete for customers with other companies, most business process outsourcing services provide  one business solution and invest in the latest and greatest technology in that specialisation. Companies use BPO in business to access innovative technologies in the industry, which they otherwise would not have the budget to implement internally or may not even know exist.

  • Access to the best talent

Headhunters from companies providing BPO IT services are searching for professionals with extensive experience and knowledge in the area where they specialise. Hiring top talent means that the companies that recruit them have access to the expertise of those top talents.

  • Cost savings

Many business processes outstaffing companies perform recruitment in countries with lower corporate income taxes and reasonable earnings. By hiring BPO professionals, you can save on many other expenses, including office rental costs, fees for employee use of the software, and additional overhead costs.

  • Access to advanced and quick reports

Recruitment of IT specialists in advanced technologies such as artificial intelligence, machine learning and automation through Business process outstaffing companies allows businesses to access more sophisticated and faster reporting, including financial and cash flow forecasting.

  • Better responsiveness to change

By adopting the BPO business process, companies gain access to top talent, innovative technology, cost savings, greater internal flexibility, and enhanced reporting solutions, and companies can better adapt to rapid changes in their industry or customer demands.

  • Specialised risk management

Companies that use business process outsourcing services can potentially reduce various risks. If a company outsources its IT function, the hired IT experts may know ways to minimise the risk by paying more attention to detail.

  • Greater Competitive Advantage

BPO recruitment gives access to innovative technologies, specialised expertise, cost savings, advanced and rapid reporting, specialised risk management, and greater operational flexibility, companies can better develop competitive advantages.

In-Demand BPO Talents

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There is a range of in-demand BPO talent:

  • Customer Service Specialists

Delivering excellent BPO customer service can be a game changer in a competitive market. Recruitment of BPO professionals who have undergone extensive training to handle customer interactions with empathy and professionalism improves business positions on the market.

  • Research analysts

With advanced analytical skills and the latest tools, BPO can turn raw data into valuable business intelligence. This information can support strategic decision-making, optimise processes, and identify untapped growth opportunities.

  •  IT support specialists

Recruitment of the proper IT support is critical. Business process outstaffing includes providing technical experts with a diverse set of skills to manage your IT infrastructure, ensure cybersecurity, and quickly resolve technical problems.

  • Content specialists

BPO headhunters can find content specialists who can create engaging blog posts, engaging social media content, and compelling marketing materials that promote your brand and attract more customers.

  • Multilingual support agents

Business process outstaffing hiring agencies offer multilingual experts fluent in multiple languages, providing unparalleled engagement with international clients and outstanding customer support on a global scale.

  • Social media managers

Recruitment of social media managers can change your online presence. With creating engaging content and building an active community, they leverage the power of social media to promote their brand.

  • Virtual assistants

Recruitment of virtual assistants solves many issues from scheduling meetings to managing email and handling administrative tasks. They free up the time of in-house staff so they can focus on the strategic aspects of your business.

The Future of the BPO Process Industry

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The business process outstaffing industry is expected to grow over the next ten years. This growth will be driven by such factors as increasing digital adoption, the need to save costs, and the desire of businesses to focus on their core competencies.

Below are some trends that are expected to shape the future of the Business process outstaffing industry:

  • AI and automation usage 

AI and automation are already being used to automate tasks in the BPO industry. This trend is expected to continue over the next ten years, leading to greater efficiency and cost saving solutions for businesses.

  • The growth of nearshoring and offshoring

Nearshoring and offshoring are two other trends expected to shape the future of the Business process outstaffing industry. Nearshoring means outsourcing business processes to countries geographically close to where the business is based. Offshoring is the outsourcing of business processes to countries located far from the country where the company is based.

  • Increased demand for specialised services 

The BPO industry is becoming increasingly specialised. Companies are hiring BPOs that can provide specialised services such as customer success, customer acquisition, and revenue generation, IT support, technology innovation, new technology implementation, independent strategic support, and MIS, and AI data entry integrated. Recruitment of IT specialists will be a priority for staffing agencies.

The business process outstaffing industry is so entrenched in its core definition of dynamism and growth that several debates about its future have only resulted in solid arguments based on consistently delivering greater efficiency, cost savings, and flexibility to outsourcing businesses.

Hire global talent

Tell us the expertise you need and we'll find the most qualified developer, or team, for you in days, not weeks.