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19 years of experience
Years of Technical Expertise
More 90% retention
Quick Problem Resolution
More 90% retention
Cost-Effective Solutions
More 90% retention
Reliable Tech Support
Get Hassle-Free Tech Support with Our Expert Team
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What is Tech Support Service with ALLSTARSIT?

Our Tech Support Service is a comprehensive solution designed to resolve technical issues and keep your systems running smoothly.

We provide businesses with highly skilled technical support professionals who can quickly diagnose and resolve technical problems. By partnering with ALLSTARSIT, you can streamline your technical support operations, reduce downtime, and optimize your IT infrastructure. Our tech support experts seamlessly integrate into your existing team, ensuring efficient issue resolution and cost-effectiveness.

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Choose Your Support Tier

By partnering with ALLSTARSIT, you can choose the level of technical support that matches your requirements. Our tech support experts seamlessly integrate into your existing team, ensuring efficient and expert problem resolution at the tier that suits your needs.

tire 1

Tier 1 Support

Our Tier 1 specialists provide initial customer support, helping with common technical issues and inquiries. They excel in troubleshooting and often resolve problems during the first contact, ensuring a seamless customer experience.

tire 2

Tier 2 Support

When issues require more in-depth expertise, our Tier 2 specialists step in. They possess a deep understanding of technical complexities and can handle more challenging problems, including advanced configurations and software integration.

tire 3

Tier 3 Support

For the most intricate and complex technical challenges, our Tier 3 specialists are your ultimate resource. These experts have a wealth of experience in dealing with highly specialized issues, system architecture, and custom solutions. They excel in solving the most demanding technical tasks.

Our Tech Support Process

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Issue Assessment

Our team collaborates with you to understand your technical support needs, IT infrastructure, and the specific challenges you face, even the most complex ones.

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Tier Selection

Based on your needs, we help you determine the appropriate tier of support (Tier 1, Tier 2, or Tier 3) required for your technical challenges.

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Resource Identification

Leveraging our extensive talent pool, we identify highly specialized tech support specialists who match your unique requirements within the chosen tier.

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Evaluation and Selection

We conduct rigorous evaluations, including technical assessments and interviews, to select the best-suited technical experts for your specific challenges.

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Onboarding and Integration

Once selected, we handle the onboarding process, including specialized training and introductions, to ensure seamless integration into your tech support team.

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Continuous Support

hroughout the engagement, we provide continuous support to both your team and our tech support specialists, ensuring efficient and expert problem resolution, even for the most intricate tasks.

50% faster-to-hire with ALLSTARSIT

50% faster-to-hire with ALLSTARSIT

Tell us the expertise you need and we'll find the most qualified developer, or team, for you in days, not weeks.

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Benefits of Tech Support Services with ALLSTARSIT

Access to Top-Tier Talent

Experienced Professionals

Access a team of experienced tech support experts who bring years of technical knowledge and best practices to your organization.

Flexibility and Scalability

Flexible Scaling

Our tech support services offer the flexibility to scale your technical support team up or down as needed, ensuring you address technical challenges efficiently.


Cost-Effective Solutions

Choosing our tech support services eliminates the need for extensive recruitment and training. You pay only for the tech support resources you need, reducing overhead costs while maintaining efficient technical support.

Rapid Onboarding and Integration

Quick Problem Resolution

Our tech support services are designed to resolve technical issues promptly, minimizing downtime and disruption to your operations.

24/7 Business Support

Our offices are strategically located across multiple different time zones to offer you 24/7 coverage. Choose one single location or all of them. It’s up to you.

24/7 Business Support ALLSTARSIT24/7 Business Support ALLSTARSIT
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ALLSTARSIT Ukrainian office



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ALLSTARSIT Serbian office



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ALLSTARSIT Georgian office



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ALLSTARSIT Indian office



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ALLSTARSIT Philippines office



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Guatemala City

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ALLSTARSIT Costa Rica office

Costa Rica

San Jose

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ALLSTARSIT Colombian office



Our core mission is your brand's success

Yotpo has increased their hiring velocity with ALLSTARSIT

“Recently we recruited a Polish team with the help of ALLSTARSIT. We are very pleased with the recruitment process. How we work together as a team is very important for us going forward. We are setting the roads for the subsequent recruitment and hoping to keep recruiting such great-level professionals with ALLSTARSIT.”

Yaniv Mazor

Yaniv Mazor

R&D Group Leader at Yotpo

How ALLSTARSIT expand Yotpo team

"Opening to ALLSTARSIT revealed that the Polish market has an excellent talent pool, and we get outstanding candidates who precisely fit our needs, which is impressive. Our partnership is a great success. It increased our velocity of hiring above our expectations."

Assaf Liebstein

Assaf Liebstein

Data Platform Team Leader at Yotpo

Juganu seamlessly integrated ALLSTARSIT team members into their team

“For us, ALLSTARSIT team members are full-right members of our team, which is why we needed to find the right fit. What we love about ALLSTARSIT team is how fast they act. For us, it is very important, and this is exactly how we work. Of course, we can make mistakes, but what matters to us is how fast we can fix them. With ALLSTARSIT we are counting that in minutes.”

Mirit Valenci Nakash

Mirit Valenci Nakash

Chief People Officer at Juganu

Netafim values ALLSTARSIT's commitment to employee welfare

“For over five years now, we have enjoyed a successful partnership with ALLSTARSIT, and my impression is that they are a team of excellent individuals who foster a great working environment. Despite having team members located in different countries, our collaboration has always been seamless, without any hiccups or issues. ALLSTARSIT has demonstrated an outstanding commitment to the welfare and security of its employees.”

Yechiel Portal

Yechiel Portal

Head of Release and Support at Netafim

Authomize appreciates the streamlined hiring process provided by ALLSTARSIT

“ALLSTARSIT helped us build the entire team, and recruit high-quality candidates. The process of filtering and interviewing was really successful. They take care of the day-to-day welfare of our employees, and we feel that this is done well, both from the feedback we’re getting and what we see. The peace of mind that we have that the team is in good hands is very precious for us.”

Ron Liberman

Ron Liberman

Co-Founder & VP R&D at Authomize

Motiv8AI found a productive and fun partner in ALLSTARSIT

“We are super happy with our cooperation with ALLSTARSIT. It’s always a dynamic and positive relationship. Their results are impressive and delivered timely. We have become more than just colleagues — we keep our communication informal and can discuss not only work, but anything else. Our cooperation is both productive and fun, and we hope to keep it this way and grow together.”

Boaz Jacobi

Boaz Jacobi

CEO of Motiv8AI

Windward found a productive partner in ALLSTARSIT

“We needed engineers with knowledge of JavaScript and good communication skills, and ALLSTARSIT has met our requirements and recruited an effective remote team. They have also helped us employ the engineers and handle the ongoing management.
ALLSTARSIT works efficiently with us and listens to feedback, which has helped us have a fluent process. We have open communication with them.”

Eli Zakashansky

Eli Zakashansky

Software Development Group Leader

Imagry established a professional partnership with ALLSTARSIT

“Imagry is a software provider for autonomous vehicle. I worked with ALLSTARSIT at least ten years ago even with my previous company. They are very professional in terms of recruiting and retaining the employee, which is very important.
The recruitment is always with a nice attitude to the candidates and all the employees are telling me only good stuff about ALLSTARSIT and the way they treat their employees, the way they maintain their motivation and the way they retain the employees themselves.
The recruitment team of ALLSTARSIT managed to recruit around 20 engineers in about two months, which is very fast.
We are planning to increase the team to be around 40 in 2024 and 2025 even more.”

Eli Zakashansky

Lior Margalit

VP R&D at Imagry

What is Tech Support?

Outsourced IT support services for your business


IT support is about helping employees and the organisation with technology-related issues. Its purpose is to provide users with answers to problems they may encounter. In a business environment, IT support may also include installation, setup, and configuration of hardware and more.

Some of the most common IT support responsibilities may include:

  • Troubleshooting and resolving IT issues.
  • Providing technical assistance to employees.
  • Updating and maintaining company systems and networks.
  • Software installation and configuration.
  • Manage access permissions and user credentials.
  • Deploying patches and updates.
  • Procurement and provision of devices.
  • Help with data backup and recovery.

Technical support companies may be responsible for installing, configuring, and maintaining network equipment. They can monitor equipment performance to avoid downtime due to equipment failure.

Types of IT outsourcing


Technical support outsourcing is divided into offshoring, onshoring, and nearshoring. They differ only in how far the providers are from your team.

  • Offshoring

Offshoring software development is when a company outsources its IT support to an external vendor overseas. Many people choose offshore as their outsourced support because offshore countries offer lower costs, lower taxes, a larger technical workforce, or a stable political environment.

  • Nearshoring

IT nearshoring or coastal outsourcing means outsourcing tech support to a supplier in a neighbouring country. Usually, the nearshore service provider is in the same time zone as you or the difference is only one or two hours.

  • Onshoring

Onshoring means transferring IT functions to a technical support company in your country. Because the customer and supplier live in the same territory, onshoring is sometimes called homeshoring.

  • Use multiple sources

Multisourcing describes a situation where a company outsources services to multiple tech support outsourcing companies. These suppliers can be either offshore, nearshoring, or onshoring. Multisourcing aims to diversify the risk associated with working with only one supplier.

Which IT functions need outsourcing services?


Some of the technical support services that are commonly outsourced include:

  • Software/application development and maintenance.
  • Web development.
  • Software and Application Testing.
  • Data Analytics.
  • Technical support services.
  • Consulting and professional services.
  • Technical training courses.

 Businesses can outsource many IT support tasks depending on their needs and budget.

What are the benefits of IT support outsourcing?


Outsourcing IT support has some undeniable advantages for any business.

  • Reduce your expenses

By outsourcing your IT services to an external team, you can save money by paying for what you need, with all your costs rolled into one fixed monthly payment that fits easily into your budget.

  • Get support as and when you need it

With outsourced IT support, you can rest assured that your IT systems are constantly monitored to prevent issues before they impact your business.

  • Complement your inner experience

By using an outsourced technical support team, business can ensure that someone will answer customers’ calls and offer solutions to complement your in-house IT staff.

  • There is no need to select personnel yourself

Outsourcing your IT support will save you the time and stress of recruiting for an in-house role.

  • Increase employee productivity

An excellent technical support outsourcing service takes the initiative to prevent problems from occurring where possible and recommends solutions that can help you be more productive.

  • Take advantage of the latest technology

Business technology is your specialty when you outsource IT support services to an external

team. You can be sure they will have access to all the latest developments and training on new solutions.

  • Access to cutting-edge services and solutions

You can benefit from professional project management, cybersecurity, communications, and business analytics services that technical support outsourcing companies provide.

Choosing the right tech support outsourcing company


When searching for a technical support outsourcing service, ask how the IT service provider plans to measure its success. ALLSTARSIT IT tech support provider has specific goals to meet your company's needs.

More and more companies are outsourcing their IT needs, and this trend will continue to grow, making it an ever-evolving area that will continue to be a part of most businesses. To get started, request quotes on the official site.

Partner with ALLSTARSIT for Exceptional Tech Support Services

Contact Us to learn more about our Tech Support Services!