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Our Tech Support Service is a comprehensive solution designed to resolve technical issues and keep your systems running smoothly.
We provide businesses with highly skilled technical support professionals who can quickly diagnose and resolve technical problems. By partnering with ALLSTARSIT, you can streamline your technical support operations, reduce downtime, and optimize your IT infrastructure. Our tech support experts seamlessly integrate into your existing team, ensuring efficient issue resolution and cost-effectiveness.
Get StartedBy partnering with ALLSTARSIT, you can choose the level of technical support that matches your requirements. Our tech support experts seamlessly integrate into your existing team, ensuring efficient and expert problem resolution at the tier that suits your needs.
Tier 1 Support
Our Tier 1 specialists provide initial customer support, helping with common technical issues and inquiries. They excel in troubleshooting and often resolve problems during the first contact, ensuring a seamless customer experience.
Tier 2 Support
When issues require more in-depth expertise, our Tier 2 specialists step in. They possess a deep understanding of technical complexities and can handle more challenging problems, including advanced configurations and software integration.
Tier 3 Support
For the most intricate and complex technical challenges, our Tier 3 specialists are your ultimate resource. These experts have a wealth of experience in dealing with highly specialized issues, system architecture, and custom solutions. They excel in solving the most demanding technical tasks.
Our team collaborates with you to understand your technical support needs, IT infrastructure, and the specific challenges you face, even the most complex ones.
Based on your needs, we help you determine the appropriate tier of support (Tier 1, Tier 2, or Tier 3) required for your technical challenges.
Leveraging our extensive talent pool, we identify highly specialized tech support specialists who match your unique requirements within the chosen tier.
We conduct rigorous evaluations, including technical assessments and interviews, to select the best-suited technical experts for your specific challenges.
Once selected, we handle the onboarding process, including specialized training and introductions, to ensure seamless integration into your tech support team.
hroughout the engagement, we provide continuous support to both your team and our tech support specialists, ensuring efficient and expert problem resolution, even for the most intricate tasks.
Tell us the expertise you need and we'll find the most qualified developer, or team, for you in days, not weeks.
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Experienced Professionals
Access a team of experienced tech support experts who bring years of technical knowledge and best practices to your organization.
Flexible Scaling
Our tech support services offer the flexibility to scale your technical support team up or down as needed, ensuring you address technical challenges efficiently.
Cost-Effective Solutions
Choosing our tech support services eliminates the need for extensive recruitment and training. You pay only for the tech support resources you need, reducing overhead costs while maintaining efficient technical support.
Quick Problem Resolution
Our tech support services are designed to resolve technical issues promptly, minimizing downtime and disruption to your operations.
Our offices are strategically located across multiple different time zones to offer you 24/7 coverage. Choose one single location or all of them. It’s up to you.
Romania
Bucharest
Moldova
Chisinau
Ukraine
Kyiv
Serbia
Belgrade
Georgia
Tbilisi
India
NCR
Philippines
Manila
Guatemala
Guatemala City
Costa Rica
San Jose
Colombia
Barranquilla
“Recently we recruited a Polish team with the help of ALLSTARSIT. We are very pleased with the recruitment process. How we work together as a team is very important for us going forward. We are setting the roads for the subsequent recruitment and hoping to keep recruiting such great-level professionals with ALLSTARSIT.”
Yaniv Mazor
R&D Group Leader at Yotpo
"Opening to ALLSTARSIT revealed that the Polish market has an excellent talent pool, and we get outstanding candidates who precisely fit our needs, which is impressive. Our partnership is a great success. It increased our velocity of hiring above our expectations."
Assaf Liebstein
Data Platform Team Leader at Yotpo
“For us, ALLSTARSIT team members are full-right members of our team, which is why we needed to find the right fit. What we love about ALLSTARSIT team is how fast they act. For us, it is very important, and this is exactly how we work. Of course, we can make mistakes, but what matters to us is how fast we can fix them. With ALLSTARSIT we are counting that in minutes.”
Mirit Valenci Nakash
Chief People Officer at Juganu
“For over five years now, we have enjoyed a successful partnership with ALLSTARSIT, and my impression is that they are a team of excellent individuals who foster a great working environment. Despite having team members located in different countries, our collaboration has always been seamless, without any hiccups or issues. ALLSTARSIT has demonstrated an outstanding commitment to the welfare and security of its employees.”
Yechiel Portal
Head of Release and Support at Netafim
“ALLSTARSIT helped us build the entire team, and recruit high-quality candidates. The process of filtering and interviewing was really successful. They take care of the day-to-day welfare of our employees, and we feel that this is done well, both from the feedback we’re getting and what we see. The peace of mind that we have that the team is in good hands is very precious for us.”
Ron Liberman
Co-Founder & VP R&D at Authomize
“We are super happy with our cooperation with ALLSTARSIT. It’s always a dynamic and positive relationship. Their results are impressive and delivered timely. We have become more than just colleagues — we keep our communication informal and can discuss not only work, but anything else. Our cooperation is both productive and fun, and we hope to keep it this way and grow together.”
Boaz Jacobi
CEO of Motiv8AI
“We needed engineers with knowledge of JavaScript and good communication skills, and ALLSTARSIT has met our requirements and recruited an effective remote team. They have also helped us employ the engineers and handle the ongoing management.
ALLSTARSIT works efficiently with us and listens to feedback, which has helped us have a fluent process. We have open communication with them.”
Eli Zakashansky
Software Development Group Leader
“Imagry is a software provider for autonomous vehicle. I worked with ALLSTARSIT at least ten years ago even with my previous company. They are very professional in terms of recruiting and retaining the employee, which is very important.
The recruitment is always with a nice attitude to the candidates and all the employees are telling me only good stuff about ALLSTARSIT and the way they treat their employees, the way they maintain their motivation and the way they retain the employees themselves.
The recruitment team of ALLSTARSIT managed to recruit around 20 engineers in about two months, which is very fast.
We are planning to increase the team to be around 40 in 2024 and 2025 even more.”
Lior Margalit
VP R&D at Imagry
IT support is about helping employees and the organisation with technology-related issues. Its purpose is to provide users with answers to problems they may encounter. In a business environment, IT support may also include installation, setup, and configuration of hardware and more.
Some of the most common IT support responsibilities may include:
Technical support companies may be responsible for installing, configuring, and maintaining network equipment. They can monitor equipment performance to avoid downtime due to equipment failure.
Technical support outsourcing is divided into offshoring, onshoring, and nearshoring. They differ only in how far the providers are from your team.
Offshoring software development is when a company outsources its IT support to an external vendor overseas. Many people choose offshore as their outsourced support because offshore countries offer lower costs, lower taxes, a larger technical workforce, or a stable political environment.
IT nearshoring or coastal outsourcing means outsourcing tech support to a supplier in a neighbouring country. Usually, the nearshore service provider is in the same time zone as you or the difference is only one or two hours.
Onshoring means transferring IT functions to a technical support company in your country. Because the customer and supplier live in the same territory, onshoring is sometimes called homeshoring.
Multisourcing describes a situation where a company outsources services to multiple tech support outsourcing companies. These suppliers can be either offshore, nearshoring, or onshoring. Multisourcing aims to diversify the risk associated with working with only one supplier.
Some of the technical support services that are commonly outsourced include:
Businesses can outsource many IT support tasks depending on their needs and budget.
Outsourcing IT support has some undeniable advantages for any business.
By outsourcing your IT services to an external team, you can save money by paying for what you need, with all your costs rolled into one fixed monthly payment that fits easily into your budget.
With outsourced IT support, you can rest assured that your IT systems are constantly monitored to prevent issues before they impact your business.
By using an outsourced technical support team, business can ensure that someone will answer customers’ calls and offer solutions to complement your in-house IT staff.
Outsourcing your IT support will save you the time and stress of recruiting for an in-house role.
An excellent technical support outsourcing service takes the initiative to prevent problems from occurring where possible and recommends solutions that can help you be more productive.
Business technology is your specialty when you outsource IT support services to an external
team. You can be sure they will have access to all the latest developments and training on new solutions.
You can benefit from professional project management, cybersecurity, communications, and business analytics services that technical support outsourcing companies provide.
When searching for a technical support outsourcing service, ask how the IT service provider plans to measure its success. ALLSTARSIT IT tech support provider has specific goals to meet your company's needs.
More and more companies are outsourcing their IT needs, and this trend will continue to grow, making it an ever-evolving area that will continue to be a part of most businesses. To get started, request quotes on the official site.
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