Junior Helpdesk Technician - helpdesk / IT support - New York(On site)
Level
Junior
Department
Support
Type
Part Time
Project
NDA
Locations:
USA
On-site
Job Details
Posted on:
August 19, 2026
Job ID:
hJGtMd
About the Company
Established in 2004, ALLSTARSIT was founded with a clear vision: to enhance the landscape of global IT employment by bridging the gap between companies and skilled professionals. The core belief was that assembling a team shouldn't be hindered by geographical constraints. Fast forward to the present day, ALLSTARSIT stands as an international outstaffing service provider committed to change the way businesses recruit, compensate, and oversee top talent worldwide.
With operational hubs scattered across Europe, Asia, and LATAM, and its headquarters situated in San Francisco, US, the company boasts a workforce of over 1,000 adept professionals. Spanning across more than 20 countries, ALLSTARSIT offers a diverse range of skilled employees across various verticals, including AI, cybersecurity, healthcare, fintech, telecom, media, and so on.
With operational hubs scattered across Europe, Asia, and LATAM, and its headquarters situated in San Francisco, US, the company boasts a workforce of over 1,000 adept professionals. Spanning across more than 20 countries, ALLSTARSIT offers a diverse range of skilled employees across various verticals, including AI, cybersecurity, healthcare, fintech, telecom, media, and so on.
About the Project
As a Helpdesk Technician at Kaltura's New York office, you will be the primary onsite IT support resource, working closely with our local IT team to keep employees productive and the office running smoothly. You will serve as the first point of contact for IT issues, managing day-to-day helpdesk requests through Jira Service Management (JSM), and taking full ownership of the employee experience from the moment they join to the moment they leave — handling onboarding, offboarding, device setup, and access provisioning. Beyond daily support, you will play a key role in ensuring our office events run flawlessly from a technical standpoint, supporting AV setups, conference room systems, and any on-the-ground IT needs that come with a busy, people-first office environment.
Specialization
Headquarters
Years on the market
Team size and structure
Current technology stack
Required skills:
Must Have
- Hands-on technical support experience in a multi-platform environment (Windows & macOS).
- Strong troubleshooting skills across hardware, software, and networking.
- Experience with device management tools such as Microsoft Intune (or similar MDM).
- Familiarity with identity and access management tools like Okta and Active Directory.
- Experience with JSM or similar helpdesk ticketing platforms.
- Ability to deliver excellent customer service in a fast-paced environment.
Nice to Have
- Experience supporting office events (AV systems, conference rooms, streaming equipment).
- Familiarity with Crestron or similar office digital systems.
- Experience improving helpdesk workflows, documentation, or self-service processes.
Scope of work:
- Respond to and resolve employee IT requests via JSM ticketing system (phone, email, chat, and walk-ups).
- Diagnose and resolve issues related to hardware, software, networks, and corporate applications.
- Support Windows and macOS devices, including hands-on hardware troubleshooting.
- Manage onboarding and offboarding processes: device setup, account provisioning, and access management.
- Administer and maintain company devices using Intune, ensuring compliance and proper device lifecycle management.
- Handle user lifecycle tasks and access management through Okta and Active Directory.
- Provide onsite support for office technologies (Crestron rooms, printers, conference equipment, etc.).
- Support internal company events and ensure all technical components run smoothly.
- Collaborate with IT Ops, Security, HR, Facilities, Office Managers, and R&D on escalations.
- Maintain accurate IT inventory and keep documentation, procedures, and best practices up to date.
