Junior Helpdesk Technician - helpdesk / IT support - New York(On site)

Level

Junior

Department

Support

Type

Part Time

Project

NDA

Locations:

USA

On-site

Job Details

Posted on:

July 2, 2026

Job ID:

hJGtMd

About the Company

Established in 2004, ALLSTARSIT was founded with a clear vision: to enhance the landscape of global IT employment by bridging the gap between companies and skilled professionals. The core belief was that assembling a team shouldn't be hindered by geographical constraints. Fast forward to the present day, ALLSTARSIT stands as an international outstaffing service provider committed to change the way businesses recruit, compensate, and oversee top talent worldwide.

With operational hubs scattered across Europe, Asia, and LATAM, and its headquarters situated in San Francisco, US, the company boasts a workforce of over 1,000 adept professionals. Spanning across more than 20 countries, ALLSTARSIT offers a diverse range of skilled employees across various verticals, including AI, cybersecurity, healthcare, fintech, telecom, media, and so on.

About the Project

Specialization

Headquarters

Years on the market

Team size and structure

Current technology stack

Required skills:

Hands-on technical support experience in a multi-platform environment (Windows & macOS).
Strong troubleshooting skills across hardware, software, and networking.
Experience with device management tools such as Microsoft Intune (or similar MDM).
Familiarity with identity and access management tools like Okta and Active Directory.
Experience with JSM or similar helpdesk ticketing platforms.
Ability to deliver excellent customer service in a fast-paced environment.

Scope of work:

Respond to and resolve employee IT requests via JSM ticketing system (phone, email, chat, and walk-ups).
Diagnose and resolve issues related to hardware, software, networks, and corporate applications.
Support Windows and macOS devices, including hands-on hardware troubleshooting.
Manage onboarding and offboarding processes: device setup, account provisioning, and access management.
Administer and maintain company devices using Intune, ensuring compliance and proper device lifecycle management.
Handle user lifecycle tasks and access management through Okta and Active Directory.
Provide onsite support for office technologies (Crestron rooms, printers, conference equipment, etc.).
Support internal company events and ensure all technical components run smoothly.
Collaborate with IT Ops, Security, HR, Facilities, Office Managers, and R&D on escalations.
Maintain accurate IT inventory and keep documentation, procedures, and best practices up to date.