Digital Account Manager
Level
Middle
Department
Sales & Marketing
Type
Full Time
Project
NDA
Locations:
Brazil
Job Details
Posted on:
September 17, 2026
Job ID:
wuABCS
About the Company
Established in 2004, ALLSTARSIT was founded with a clear vision: to enhance the landscape of global IT employment by bridging the gap between companies and skilled professionals. The core belief was that assembling a team shouldn't be hindered by geographical constraints. Fast forward to the present day, ALLSTARSIT stands as an international outstaffing service provider committed to change the way businesses recruit, compensate, and oversee top talent worldwide.
With operational hubs scattered across Europe, Asia, and LATAM, and its headquarters situated in San Francisco, US, the company boasts a workforce of over 1,000 adept professionals. Spanning across more than 20 countries, ALLSTARSIT offers a diverse range of skilled employees across various verticals, including AI, cybersecurity, healthcare, fintech, telecom, media, and so on.
With operational hubs scattered across Europe, Asia, and LATAM, and its headquarters situated in San Francisco, US, the company boasts a workforce of over 1,000 adept professionals. Spanning across more than 20 countries, ALLSTARSIT offers a diverse range of skilled employees across various verticals, including AI, cybersecurity, healthcare, fintech, telecom, media, and so on.
About the Project
Specialization
Headquarters
Years on the market
Team size and structure
Current technology stack
Required skills:
Must Have
- 3–5+ years in Account Management, B2B SaaS Commercial Sales, or Customer Success with a strong track record of quota ownership.
- 2+ years of experience managing high-volume portfolios (150–300+ accounts) using digital, pooled, or automated commercial models.
- Demonstrated success in consistently hitting or exceeding expansion, renewal, and Net Revenue Retention (NRR) targets.
- Comfortable navigating telemetry dashboards, usage-based metrics, and CRM analytics to prioritize high-value revenue actions.
- Hands-on experience with Salesforce, customer success platforms (Gainsight/ChurnZero), and modern AI workflow tools (Claude, ChatGPT, automated sales triggers).
- Exceptional written and verbal English skills, with the ability to create clear, persuasive one-to-many sales campaigns as well as execute high-velocity closing calls.
Nice to Have
- Background in embedded analytics, BI, developer-facing platforms, cloud infrastructure, or API-first software.
- Familiarity with product-led growth (PLG) motions or helping software clients monetize embedded data features.
Scope of work:
We are seeking a results-driven, tech-savvy Digital Account Manager to join their Sales division and own commercial growth across our Digital and Growth account segment. This is not a traditional, manual, high-touch account management role. It is a data-driven commercial position that operates at the intersection of Sales, Product-Led Growth (PLG), Marketing Automation, and AI-assisted selling. You will own the full commercial lifecycle for a portfolio of hundreds of accounts, driving Net Revenue Retention (NRR), predictable contract renewals, and scalable expansion/upsell opportunities through automated playbooks, telemetry-based triggers, and targeted one-to-many campaigns. If you thrive in a quota-carrying environment that leverages automation, predictive usage analytics, and modern AI tools to maximize revenue density across a high-volume portfolio, this role is for you.
- Own and drive financial outcomes (ARR, NRR, and Gross Retention Rate) across an assigned digital account portfolio.
- Manage structured, high-velocity renewal operations to maintain predictable gross retention rates.
- Identify, qualify, and close expansion revenue opportunities (tier upgrades, node/usage expansions, add-on modules, and advanced AI features).
- Design, test, and optimize automated commercial playbooks triggered by usage spikes, license threshold warnings, and key renewal countdown dates.
- Execute targeted one-to-many commercial campaigns (e.g., pricing model upgrades, AI feature monetization launches, self-service expansion incentives).
- Manage dynamic digital pipelines, combining automated self-service paths with targeted high-impact interventions.
- Leverage product usage telemetry, feature engagement rates, and predictive health scores to proactively spot revenue opportunities and churn risks.
- Partner with Digital CSMs to translate high adoption signals (e.g., heavy Compose SDK calls, high query volume, active AI assistant usage) into commercial contract expansions.
- Articulate the commercial value of Sisense's latest capabilities, including embedded AI assistants, MCP Server integrations, and custom white-label analytics packages.
- Guide customers on how to monetize their internal and external analytics offerings using higher Sisense platform tiers.
- Collaborate closely with Digital CSMs to maintain clear delineation between technical health and commercial negotiations.
- Provide feedback to Sales Operations, Marketing, and Product teams to continuously optimize self-service checkout flows, dynamic CPQ tools, and automated messaging.
