Partner Success Manager - MSP - LATAM

Level

Middle

Department

Back Office

Type

Full Time

Project

NDA

Locations:

LATAM

Remote

Job Details

Posted on:

November 1, 2026

Job ID:

IJxobS

About the Company

Established in 2004, ALLSTARSIT was founded with a clear vision: to enhance the landscape of global IT employment by bridging the gap between companies and skilled professionals. The core belief was that assembling a team shouldn't be hindered by geographical constraints. Fast forward to the present day, ALLSTARSIT stands as an international outstaffing service provider committed to change the way businesses recruit, compensate, and oversee top talent worldwide.

With operational hubs scattered across Europe, Asia, and LATAM, and its headquarters situated in San Francisco, US, the company boasts a workforce of over 1,000 adept professionals. Spanning across more than 20 countries, ALLSTARSIT offers a diverse range of skilled employees across various verticals, including AI, cybersecurity, healthcare, fintech, telecom, media, and so on.

About the Project

The project is an all-in-one cybersecurity platform that unifies XDR, EDR, SIEM, SOAR and 24/7 managed detection and response in a single console. It is designed for small and mid-sized businesses and for the managed service providers (MSPs) that deliver security to them, many of which operate with small teams and limited security resources. The platform automates threat detection and response and is backed by in-house security experts who act as an extension of the partner's team. The company works primarily through channel partners, and the Partner Success team is responsible for the post-sale journey of these partners and customers: adoption, satisfaction and retention.

Specialization

Headquarters

Years on the market

Team size and structure

Current technology stack

Required skills:

Must Have

Declared experience as a Partner Success Manager or Customer Success Manager (at least 1-2 years in the role itself), including conducting EBRs/QBRs and managing partner relationships
Broader professional background before the PSM/CSM role, for example in support, technical advocacy, channel, sales engineering or account management
IT background, preferably in security, with enough knowledge of security terminology to talk with MSPs and their end customers
Experience working with US customers, ideally in companies serving MSPs or channel partners
Fluent English with high proficiency in written and spoken communication
Spanish or Portuguese speaker
Ability to present a platform through a demo and explain its value to customers
Ability to work hours aligned with US Eastern daylight time

Nice to Have

Technical knowledge of the product and security domain (an advantage, but not the key indicator)
Familiarity with the MSP ecosystem and its platforms
Experience working with customer data, automations and risk analysis

Scope of work:

This is the first Partner Success Manager position in LATAM, serving the US ecosystem. The company is building a regional partner success function, and the role starts with the small and mid-sized segment, where partners need an active advocate who understands both security and the business of running an MSP. The role develops in two phases. In the first phase, you manage a large book of small customers through a combination of automation-driven tech-touch and regular customer calls. In the second phase, you take ownership of the large strategic partners in LATAM, with a high-touch, strategic approach.

Own the post-sale success of a book of around 200 small customers in the US market: small MSPs (often one-team or one-person shops) and direct customers such as schools or local public-sector organisations, each with up to 500 endpoints
Drive retention, the main KPI of the role, together with an upsell target for your book of business
Run a tech-touch model: monitor customer data, analyse risks, and build and execute mitigation plays using the automations and internal applications built around customer data
Handle a high volume of partner communication by email, educating partners on how to use the platform and how to work with support services
Conduct customer-facing calls (around 6-7 per week), ensuring each customer receives an annual cadence call, and join escalation calls when needed
Act as a real advocate for partners: demonstrate the value of the platform in security terms rather than only presenting technical features
Work closely with the onboarding specialists and the US-based customer success team
In the second phase, take ownership of strategic LATAM partners with a high-touch approach