Technical Support Engineer (Tier 1) - IT Support
Level
Junior
Department
Support
Type
Full Time
Project
NDA
Locations:
Remote
Job Details
Posted on:
August 14, 2026
Job ID:
NlP2XX
About the Company
Established in 2004, ALLSTARSIT was founded with a clear vision: to enhance the landscape of global IT employment by bridging the gap between companies and skilled professionals. The core belief was that assembling a team shouldn't be hindered by geographical constraints. Fast forward to the present day, ALLSTARSIT stands as an international outstaffing service provider committed to change the way businesses recruit, compensate, and oversee top talent worldwide.
With operational hubs scattered across Europe, Asia, and LATAM, and its headquarters situated in San Francisco, US, the company boasts a workforce of over 1,000 adept professionals. Spanning across more than 20 countries, ALLSTARSIT offers a diverse range of skilled employees across various verticals, including AI, cybersecurity, healthcare, fintech, telecom, media, and so on.
With operational hubs scattered across Europe, Asia, and LATAM, and its headquarters situated in San Francisco, US, the company boasts a workforce of over 1,000 adept professionals. Spanning across more than 20 countries, ALLSTARSIT offers a diverse range of skilled employees across various verticals, including AI, cybersecurity, healthcare, fintech, telecom, media, and so on.
About the Project
Our client is a global leader in AI-powered, video-first platforms, used by enterprises, media companies, and educational institutions worldwide. We're looking for a Technical Support Engineer (Tier 1) who will join the global support team.
Specialization
Headquarters
Years on the market
Team size and structure
Current technology stack
Required skills:
Must Have
- Previous support experience needed (preferably technical support)
- Excellent customer service skills and effective learning skills
- Strong troubleshooting and problem-solving skills with high attention to details
- Some technical background (networking/html/databases/API, etc)
- Strong English communication and writing skills
Nice to Have
- Basic understanding of operating systems, networking (TCPIP protocols) — not setup or configuring, just navigating experience
- Basic technical knowledge with one or more of the following domains: HTTPS, Proxy, HTML, database (SQL queries)
- Computer science, industrial engineering, or business administration studies is a big plus.
Scope of work:
- Provide support services and consulting to consumers of our client's software products and/or services in connection to installation, utilization, and support of platform products
- Provide answers to technical problems or how-to questions
- Collect the required technical information from the consumers of the client’s platform and/or services
- Use Salesforce, Internal Admin Consoles, MS Teams, Confluence, Jira
