Case study

5 min read

Client: Leading Firm Specializing in Global BFSI Services

98%
retention of outstaffed team

Clients HQ

New York City

Delivery centers

USA, Latin America

Company size

5500 employees

Industry

FinTech

Project summary

Client Overview

Our client is a prominent US-based firm specializing in global BFSI services. They have engaged in a staff augmentation partnership with us, incorporating a team of outstaffed experts into their operations. Traditionally, the client's policy excluded these external team members from their formal annual performance reviews, opting instead for informal feedback through 1:1 managerial calls.

Challenge

Our outstaffed experts expressed a desire for more structured feedback, highlighting a gap in their professional development and recognition within the client's organization. They sought a formal performance review process to better understand their contributions and areas for growth.

Solution

Recognizing the importance of employee feedback for motivation and growth, we acted as a bridge between our experts and the client. We communicated the team's request to the client, emphasizing the value of formal performance evaluations in employee engagement and development.

Project details

Solution

Recognizing the importance of employee feedback for motivation and growth, we acted as a bridge between our experts and the client. We communicated the team's request to the client, emphasizing the value of formal performance evaluations in employee engagement and development.

Development of a Customized Review Form

Our proactive approach involved the creation of a comprehensive review form tailored to the unique needs of our outstaffed experts.

Closed positions ALLSTARSIT

Implementation of the Review Process

Upon completion of the forms by our experts, we facilitated their evaluation by the client's executives. This process culminated in detailed review sessions where executives and experts engaged in constructive dialogue, providing comprehensive feedback based on the completed forms.

Inclusion in Corporate Training Programs

Further enhancing our experts' professional development, we integrated them into the client's corporate training initiatives, focusing on the enhancement of both hard and soft skills.

Outcome

This initiative was met with overwhelmingly positive feedback from both the outstaffed experts and the client. Our experts appreciated the recognition of their contributions and the opportunity for professional growth. The client recognized the value of this enhanced engagement model, noting improvements in team morale and productivity.

Final Impact

Overview

Introducing formal performance evaluations greatly improved the involvement and motivation of our outstaffed experts with the client's company, boosting their productivity. They felt more appreciated and connected, which encouraged them to take more responsibility and work more efficiently. This strategy not only helped retain these experts by making them feel part of the team but also created a positive and inclusive work atmosphere. Additionally, it aligned our experts' efforts with the client's objectives, contributing to a united pursuit of the company's goals.

Conclusion

This case study exemplifies our commitment to not only providing top-tier staff augmentation services but also ensuring that outstaffed personnel are fully integrated and valued within our client's organizations. Our approach demonstrates our ability to listen to our employees' needs, effectively communicate with clients, and implement solutions that benefit all stakeholders.

Project details

Project summary:

AI staff augmentation

Timeline:

September 2022 - Ongoing

Development technologies

Product

Global BFSI services platform

Technologies:

Machine learning, neural networks, deep learning, and other AI algorithms

Engagement result

Closed positions ALLSTARSIT

Productivity result

Cost saving ALLSTARSIT

Retention result

Cost saving ALLSTARSIT

Client’s feedback

Client's feedback about ALLSTARSIT
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