Customer Success Specialist
Level
Middle
Department
Other IT Positions
Type
Full Time
Project
ALLSTARSIT
Locations:
Ukraine
Hybrid
Job Details
Posted on:
March 19, 2024
Job ID:
251
About the Company
Established in 2004, ALLSTARSIT was founded with a clear vision: to enhance the landscape of global IT employment by bridging the gap between companies and skilled professionals. The core belief was that assembling a team shouldn't be hindered by geographical constraints. Fast forward to the present day, ALLSTARSIT stands as an international outstaffing service provider committed to change the way businesses recruit, compensate, and oversee top talent worldwide.
With operational hubs scattered across Europe, Asia, and LATAM, and its headquarters situated in San Francisco, US, the company boasts a workforce of over 1,000 adept professionals. Spanning across more than 20 countries, ALLSTARSIT offers a diverse range of skilled employees across various verticals, including AI, cybersecurity, healthcare, fintech, telecom, media, and so on.
With operational hubs scattered across Europe, Asia, and LATAM, and its headquarters situated in San Francisco, US, the company boasts a workforce of over 1,000 adept professionals. Spanning across more than 20 countries, ALLSTARSIT offers a diverse range of skilled employees across various verticals, including AI, cybersecurity, healthcare, fintech, telecom, media, and so on.
About the Project
We are looking for an empowered Customer Success Specialist who will work collaboratively with our existing and new clients to help optimize the collaboration results, provide a customer-centric approach to work, and create value for the client throughout the partnership.
Specialization
Headquarters
Years on the market
Team size and structure
Current technology stack
Required skills:
- At least 3 years of proven work experience as an Account Manager, Key Account Manager, or relevant role in outstaffing or staff augmentation companies
- Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Advanced English
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- Ability to manage and document information
- Being flexible & open-minded, feeling comfortable in a constantly changing environment
- Ability to work from the Kyiv office 4 times per week (except Thursday)
Scope of work:
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Manage a full-up sale cycle from identifying an opportunity to value delivery to close & implementation
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
- Assist with challenging client requests or issue escalations as needed
- Prepare reports on account status
- Analyze data trends and metrics to inform business decisions
- Manage the adaptation processes for new clients
- Multi-task on various projects and initiatives
Why ALLSTARSIT?
Your health always comes first
We prioritize your well-being by providing comprehensive medical insurance coverage. We cover 100% of your medical insurance costs and 75% of the insurance costs for your dependents.
Grow with us both professionally and personally
Our commitment to your growth includes an individual education budget, English, Spanish, and Portuguese language courses, tech meetups, online subscriptions, mentorship, internal schools, and engaging webinars.
