Technical Support Engineer

Job Details

Posted on: 
January 23, 2024
Job ID:
210

About the Company

ALLSTARSIT is an international outstaffing service provider that helps businesses recruit, pay, insure, and support top global talent with payroll, benefits, and more. The company specializes in software development services for clients across diverse industries such as cybersecurity, healthcare, fintech, telecommunications, media, and more.

ALLSTARSIT operates development hubs across Central and Eastern Europe, Israel, the UAE, India, the Philippines, and LATAM, with headquarters in San Francisco, US. The company has over 1,000 talented software engineers and tech specialists across all locations.

About the Project

Kaltura’s (NYSE:KLTR) mission is to power any video experience for anyorganization—live, on-demand, or real-time. We not only want to make using videos easier, but we also want to better people’s lives through video. Founded in 2006, Kaltura is now a global leader in the video market, with millions of people using our products daily to teach, learn, watch, connect, and collaborate. Among our customers, you’ll find more than 1000 global, well-known organizations.

15+ years since starting the company, we continue to foster a diverse and collaborative work environment where everyone gets a say. Our team is currently 700+ people, and we’re still growing. We have offices in New York, London, Singapore, and Tel Aviv, but our technology is all in the cloud.

Kaltura has a fast-paced environment where initiative is always encouraged. Together with our hybrid work model and flexible state of mind, you get the right conditions for creative juices to flow freely. Thanks to our long line of products, cultivation of rich collaborative culture and care for each Kalturian, you’ll never run out of room to grow and evolve.

If you don't meet 100% of the requirements below - that's okay, nobody's perfect! We believe in hiring people, not just a list of skills. We encourage you to apply if you think this is a role that would make you excited about coming to work every day.

Specialization

Headquarters

New York City, New York, US

Years on the market

Team size and structure

Current technology stack

Required skills:

  • University degree in computer science, electronic engineering or telecommunications related field
  • Minimum 3 years of experience in a similar position including direct customer contacts.
  • Previous experience supporting software (SaaS)
  • Strong technical troubleshooting and problem-solving skills
  • API 2 years experience, SQL 2 years experience
  • Back Office software such as Jira & Salesforce

Advantage:

  • Previous experience with Video streaming technologies (ABR, HSS, HLS, DASH, MPEG2-TS, CDNs)
  • Experience working with AWS Cloud solutions or equivalent
  • Scripting, Networking and security

Scope of work:

The position requires high motivation, lots of energy, hard work, working closely with the Kaltura’s customers using out IPTV solution, which is part of our video software (SaaS) platform. This is an exciting opportunity to be part of a growing industry and partner with top accounts.

As part of our Customer Support team, you will provide technical support to our business customers (B2B), enterprise companies, and other top accounts. Your role is to be responsible for answering how-to questions and resolving or escalating technical issues. You will have the ability to escalate complex technical issues and fix requests to our Tier 4 Integration and R&D teams.

Communication with customers consists of working on cases in our ticketing system and the occasional phone or video call to troubleshoot technical issues. You will have opportunities to collaborate with other teams including engineering, product, professional services, and account management.

Our Customer Support team has support engineers located on 3 continents (USA,Europe, Asia).

Why ALLSTARSIT?

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