Technical Support Engineer

Level

Middle

Department

Support

Type

Full Time

Project

CATO Networks

Locations:

Ukraine

Job Details

Posted on:

March 27, 2024

Job ID:

429

About the Company

Established in 2004, ALLSTARSIT was founded with a clear vision: to enhance the landscape of global IT employment by bridging the gap between companies and skilled professionals. The core belief was that assembling a team shouldn't be hindered by geographical constraints. Fast forward to the present day, ALLSTARSIT stands as an international outstaffing service provider committed to change the way businesses recruit, compensate, and oversee top talent worldwide.

With operational hubs scattered across Europe, Asia, and LATAM, and its headquarters situated in San Francisco, US, the company boasts a workforce of over 1,000 adept professionals. Spanning across more than 20 countries, ALLSTARSIT offers a diverse range of skilled employees across various verticals, including AI, cybersecurity, healthcare, fintech, telecom, media, and so on.

About the Project

CATO Networks is the provider of the world’s first Security Access Service Edge (SASE) platform to secure all enterprise edges — sites, mobile users, and Cloud resources — with one global Cloud-native platform that relies on software instead of the current multi-protocol label switching (MPLS).

CATO optimizes and secures applications accessible to all users and locations. Using Cato, customers can easily migrate from MPLS to SD-WAN, optimize global connectivity to on premises and Cloud applications, enable secure branch internet access everywhere, and seamlessly integrate cloud data centers and mobile users into the network with a zero-trust architecture.

Specialization

Network security

Headquarters

Tel Aviv, Israel

Years on the market

from 2015

Team size and structure

500 employees global

Current technology stack

Required skills:

Computer skills with an emphasis on Networking, TCP/IP, Firewalls, and proxy servers
Technical experience with DNS, DHCP, NAT, HTTP/HTTPS, VOIP
Great troubleshooting abilities and passion to dive into complicated technical problems in real production environments
Ability to adapt and work efficiently in a rapidly changing dynamic environment with a willingness to manage multiple simultaneous projects
Excellent oral and written communication skills with a passion for working with customers
Ability to work with globally dispersed, cross-cultural team

As a plus

Experience with VPNs, IPsec, BGP, security protocols, and standards
Familiarity with WAN/SD-WAN/ MPLS networks
Experience working with Cloud, SaaS technology provider

Scope of work:

In this role, you will be engaging with our customers during the post-sales process, evaluation, onboarding, and as the ongoing customer lifecycle continues. This is an opportunity to join a Cloud Network Security Rocket Ship to take part in making the future of SD-WAN today.

Own and manage customer issues and see problems throughout the resolution
Research, diagnose, troubleshoot, and identify solutions to resolve customer issues, keeping a positive, and “can-do” attitude
Work directly with R&D and Product Management on customer issues upon full resolutions
Be a focal point for the customer’s need and become a trusted advisor with customers by deeply understanding their business and aligning their needs with our solutions
Nurture the relationship with the customer through ongoing communication and periodic meetings
Act as a customer advocate internally while effectively collaborating with internal teams including product management, engineering, sales, and finance
Track and monitor customer status and identify both areas of concern and growth opportunities
Be a part of building and expanding the company’s Global Services"