Technical Support Engineer
Job Details
About the Company
AllSTARSIT is an international Software R&D, Technical Support, and Talent Acquisition service provider established in 2004. The company specializes in software development services for clients across industries as diverse as cybersecurity, healthcare, fintech, telecommunications, media, and more.
About the Project
About Project
CATO Networks is the provider of the world’s first Security Access Service Edge (SASE) platform to secure all enterprise edges — sites, mobile users, and Cloud resources — with one global Cloud-native platform that relies on software instead of the current multi-protocol label switching (MPLS).
CATO optimizes and secures applications accessible to all users and locations. Using Cato, customers can easily migrate from MPLS to SD-WAN, optimize global connectivity to on premises and Cloud applications, enable secure branch internet access everywhere, and seamlessly integrate cloud data centers and mobile users into the network with a zero-trust architecture.
Specialization
Headquarters
Years on the market
Team size and structure
Current technology stack
Required skills:
- Computer skills with an emphasis on Networking, TCP/IP, Firewalls, and proxy servers
- Technical experience with DNS, DHCP, NAT, HTTP/HTTPS, VOIP
- Great troubleshooting abilities and passion to dive into complicated technical problems in real production environments
- Ability to adapt and work efficiently in a rapidly changing dynamic environment with a willingness to manage multiple simultaneous projects
- Excellent oral and written communication skills with a passion for working with customers
- Ability to work with globally dispersed, cross-cultural team
As a plus
- Experience with VPNs, IPsec, BGP, security protocols, and standards
- Familiarity with WAN/SD-WAN/ MPLS networks
- Experience working with Cloud, SaaS technology provider
Scope of work:
In this role, you will be engaging with our customers during the post-sales process, evaluation, onboarding, and as the ongoing customer lifecycle continues. This is an opportunity to join a Cloud Network Security Rocket Ship to take part in making the future of SD-WAN today.
- Own and manage customer issues and see problems throughout the resolution
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues, keeping a positive, and “can-do” attitude
- Work directly with R&D and Product Management on customer issues upon full resolutions
- Be a focal point for the customer’s need and become a trusted advisor with customers by deeply understanding their business and aligning their needs with our solutions
- Nurture the relationship with the customer through ongoing communication and periodic meetings
- Act as a customer advocate internally while effectively collaborating with internal teams including product management, engineering, sales, and finance
- Track and monitor customer status and identify both areas of concern and growth opportunities
- Be a part of building and expanding the company’s Global Services"
Why AllSTARSIT?
Learning & Development program: we offer a team of senior developers, mentorship program, individual budget for self-education, free English, Spanish, and Polish courses, English for kids, regular tech & educational meetups, ability to become a meetup speaker, and online course subscriptions, among other perks and opportunities.
Wellness program: extended medical insurance, yoga & stretching, personal psychologist, sport/hobby compensation, Covid-19/flu vaccination, rewarding culture, and unique corporate gifts.
Balanced lifestyle: workation programs, memorable corporate parties abroad, team building activities, Happy Fridays, family events, and charity events.
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