Technical Support Engineer

Level

Middle

Department

Type

Full Time

Project

Zesty

Locations:

Ukraine

Georgia

Serbia

Job Details

Posted on:

July 2, 2025

Job ID:

439

About the Company

Established in 2004, ALLSTARSIT was founded with a clear vision: to enhance the landscape of global IT employment by bridging the gap between companies and skilled professionals. The core belief was that assembling a team shouldn't be hindered by geographical constraints. Fast forward to the present day, ALLSTARSIT stands as an international outstaffing service provider committed to change the way businesses recruit, compensate, and oversee top talent worldwide.

With operational hubs scattered across Europe, Asia, and LATAM, and its headquarters situated in San Francisco, US, the company boasts a workforce of over 1,000 adept professionals. Spanning across more than 20 countries, ALLSTARSIT offers a diverse range of skilled employees across various verticals, including AI, cybersecurity, healthcare, fintech, telecom, media, and so on.

About the Project

We’re looking for a Technical Support Engineer to join our client Zesty - a cloud optimization platform that helps businesses automatically manage and reduce their cloud costs using real-time data and AI. Zesty operates in the AWS ecosystem and serves modern tech companies across the globe. You will work directly with customers and internal teams to diagnose technical issues, resolve complex problems, and provide expert guidance to help our customers use the platform effectively. This role requires strong technical skills and knowledge, excellent communication skills, a customer-first mentality, and an adaptive mindset.

‍

Specialization

Headquarters

Years on the market

Team size and structure

Current technology stack

Required skills:

2+ years experience in a Technical Support or other customer-facing technical role, preferably in a SaaS or cloud environment.
Strong troubleshooting and problem-solving skills with the ability to quickly learn new technical concepts.
Excellent English communication skills (written and verbal), with the ability to explain complex technical concepts to both technical and non-technical users.
Ability to work independently, manage multiple tasks and prioritize customer needs effectively.
Motivated team player with a positive attitude and a commitment to customer success.
Proficiency in using application logs, browser dev tools and other diagnostic tools.
Proficiency in using support and other ticketing systems (e.g: Jira, Salesforce Service Console, Zendesk).
Experience with common SaaS tools and technologies (e.g: REST APIs, authentication protocols, databases).
Experience with cloud platforms, such as AWS, Azure or GCP (AWS preferred) - advantage.
Experience working with kubernetes and container technologies in a hands-on capacity - advantage.
Knowledge of programming languages (e.g: Python, JavaScript, SQL) - advantage.
Bachelor’s Degree in Computer Science, Engineering, Information Technology or a related field - advantage.

Scope of work:

Provide timely, high quality technical support to customers via email, chat and live calls.
Ensure timely and effective communication with customers regarding the status of any ongoing inquiries and issues.
Diagnose, troubleshoot and resolve technical issues related to the Zesty platform and products.
Collaborate with Product and Engineering teams to escalate and resolve complex issues.
Assist customers with onboarding, feature configuration and product best practices.
Maintain and update internal knowledge base articles and documentation.
Participate in root cause analysis and provide feedback for continuous product mprovement.
Contribute to the ongoing development and improvement of support processes and tools.
Track and document all customer interactions and technical issues in the support ticketing system.