Technical Support Engineer
Job Details
About the Company
With operational hubs scattered across Europe, Asia, and LATAM, and its headquarters situated in San Francisco, US, the company boasts a workforce of over 1,000 adept professionals. Spanning across more than 20 countries, ALLSTARSIT offers a diverse range of skilled employees across various verticals, including AI, cybersecurity, healthcare, fintech, telecom, media, and so on.
About the Project
As a Technical Support Engineer, you are a customer-focused team player who is passionate about solving highly technical problems and committed to delivering an exceptional customer experience. Drawing on your deep technical expertise and strong communication skills, you will quickly engage with customers and provide expert assistance in resolving their reported issues. This is a continuous learning and knowledge-sharing role where you will grow your troubleshooting and configuration skills, as well as work with exciting new technologies within the data and analytics ecosystem connected to our client’s platform.
Specialization
Headquarters
Years on the market
Team size and structure
Current technology stack
Required skills:
● 5+ years of experience troubleshooting and resolving urgent, high-visibility technical problems
● A lifelong learner, self-motivated, able to multitask in high-pressure situations
● B.S. or M.S. in Computer Science or a related technical field, or equivalent practical experience
● 5+ years of relational database operations, including backup/restore, provisioning, HA concepts
● Experience troubleshooting complex SQL statements via query plans
● Extensive background in SQL performance tuning
● Experience with relational database internals
Strong hands-on experience working with or supporting the following:
● Expert-level Linux command line experience
● Expert-level Java and JVM troubleshooting (logs, jstack, heap dumps, GC logs, JFR recordings)
● Troubleshooting JVM performance issues
● In-depth knowledge of cloud service provider technologies (AWS, Azure, GCP)
Knowledge of the following:
● Authentication and security configuration (LDAP, Kerberos, SSL/TLS, SSO/OAuth/OIDC)
● Docker, Docker Build, Docker Hub, cloud-based container registries
● Kubernetes configuration and troubleshooting (Helm charts, storage, networking, logging, kubectl)
● Database connectivity — ODBC/JDBC and BI tools (Power BI, Tableau, Superset)
Bonus points if you have:
● Experience with Cloudera/Hortonworks Hadoop operations and troubleshooting (Zookeeper, HDFS, Hive, YARN, etc.)
● Understanding of distributed systems: scalability, reliability, availability
● Experience with high-availability setups (load balancers, nginx, HAProxy)
● Experience programming in Java
● Shell scripting
● Python scripting
● Experience with NoSQL databases (MongoDB, Cassandra, etc.)
● Experience working with REST APIs
Scope of work:
● Provide thoughtful direction and support for technical inquiries
● Manage the day-to-day aspects of support cases, incidents, and escalations
● Ensure issues have the appropriate focus and are resolved as efficiently as possible
● Document and record all activity in accordance with internal and external security standards
● Research, reproduce, troubleshoot, and solve highly challenging technical issues
● Serve as a subject-matter expert on our client’s solution and the broader data/analytics ecosystem
● Participate in on-call rotation for after-hours, holiday, and weekend support coverage
● Contribute frequently asked questions and solutions to the internal knowledge base
Why ALLSTARSIT?
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