CRM Coordinator
Job Details
About the Company
With operational hubs scattered across Europe, Asia, and LATAM, and its headquarters situated in San Francisco, US, the company boasts a workforce of over 1,000 adept professionals. Spanning across more than 20 countries, ALLSTARSIT offers a diverse range of skilled employees across various verticals, including AI, cybersecurity, healthcare, fintech, telecom, media, and so on.
About the Project
The CRM Coordinator will be responsible for proposing the implementation of new functionality, new business processes/operations, and suggestions for optimizing business processes/operations using the current CRM but not limited to. These proposals will extend beyond the CRM framework and may lead to changes in internal business regulations.
The CRM Coordinator will learn of the company's overall activities, the specifics of individual business operations, and the relationships between them. Additionally, for effective work, will need to understand the workings of each business department, its managers, and key experts, often taking into account their psychological characteristics.
The CRM Coordinator will be responsible for business implementation and system development in the company. In the implementation project, they address issues regarding the systematization of business requirements, training, and involving employees in system work, initial testing of the system upon updates, collecting, coordinating, and transferring all project-related requests to the executor.
Specialization
Headquarters
Years on the market
Team size and structure
Current technology stack
Required skills:
- Knowledge of the customer's company's work processes, system utilization, and first-line user support.
- Transforming customer expectations into business cases.
- Approval of test cases as acceptance criteria for the system.
- Gathering user feedback on the system and resolving conflicts of priorities within this feedback.
- User motivation.
- Detailing regulations, conducting training, and conducting trainer assessments.
- Initiating system development.
Scope of work:
- Proven experience in CRM coordination or similar roles.
- In-depth understanding of CRM systems, Creatio as a plus.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Ability to work collaboratively and independently.
Why ALLSTARSIT?
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