Customer Support Agent

Level

Junior

Department

Support

Type

Full Time

Project

ALLSTARSIT

Locations:

Costa Rica

Job Details

Posted on:

March 19, 2024

Job ID:

About the Company

Established in 2004, ALLSTARSIT was founded with a clear vision: to enhance the landscape of global IT employment by bridging the gap between companies and skilled professionals. The core belief was that assembling a team shouldn't be hindered by geographical constraints. Fast forward to the present day, ALLSTARSIT stands as an international outstaffing service provider committed to change the way businesses recruit, compensate, and oversee top talent worldwide.

With operational hubs scattered across Europe, Asia, and LATAM, and its headquarters situated in San Francisco, US, the company boasts a workforce of over 1,000 adept professionals. Spanning across more than 20 countries, ALLSTARSIT offers a diverse range of skilled employees across various verticals, including AI, cybersecurity, healthcare, fintech, telecom, media, and so on.

About the Project

Specialization

Headquarters

Years on the market

Team size and structure

Current technology stack

Required skills:

At least 1 year of customer support/service experience, ideally for a technology product with international clients
Native-level English Speaker - advanced proficiency in written and spoken English
Exceptional communication and interpersonal skills, a real team-player
Service-oriented personality with a can-do attitude
Strong problem solving/troubleshooting skills
Strong ability to operate multiple applications and platforms
Commitment to excellence: willing to accept constructive feedback, and drive toward continuous improvement
Detail-oriented, capable of handling multiple responsibilities at once
Familiarity with Zendesk, an advantage