Help Desk

Level

Junior

Department

Support

Type

Full Time

Project

NDA

Locations:

Israel

Office

Job Details

Posted on:

July 3, 2026

Job ID:

sh7ug7

About the Company

Established in 2004, ALLSTARSIT was founded with a clear vision: to enhance the landscape of global IT employment by bridging the gap between companies and skilled professionals. The core belief was that assembling a team shouldn't be hindered by geographical constraints. Fast forward to the present day, ALLSTARSIT stands as an international outstaffing service provider committed to change the way businesses recruit, compensate, and oversee top talent worldwide.

With operational hubs scattered across Europe, Asia, and LATAM, and its headquarters situated in San Francisco, US, the company boasts a workforce of over 1,000 adept professionals. Spanning across more than 20 countries, ALLSTARSIT offers a diverse range of skilled employees across various verticals, including AI, cybersecurity, healthcare, fintech, telecom, media, and so on.

About the Project

Specialization

Headquarters

Years on the market

Team size and structure

Current technology stack

Required skills:

1-2 years of experience in IT and customer service
Strong understanding of hardware, software, and networking concepts
Troubleshooting both Windows and macOS operating systems
Excellent communication (customer orientation) and problem-solving skills
Ability to work well under pressure and handle multiple tasks simultaneously
Experience with help desk management and ticket tracking systems (e.g. ServiceNow, Jira Service Desk…)
Experience in Google Workspace (G-Suite) - Advantage
Experience in AWS - Advantage
Experience in VMware environment - Advantage

Scope of work:

Provide technical support and assistance to employees via tickets, email, and in-person interactions.
Troubleshoot and resolve technical issues related to hardware, software, and networking
Manage and maintain the company's help desk operations, including ticket tracking and resolution
Collaborate with other IT team members to identify and resolve complex technical issues
Maintain inventory and documentation of hardware, software, and licenses
Assist in the development and implementation of IT policies and procedures