Help Desk Specialist

Level

Middle

Department

Support

Type

Full Time

Project

NDA

Locations:

Colombia

Remote

Job Details

Posted on:

November 25, 2025

Job ID:

About the Company

Established in 2004, ALLSTARSIT was founded with a clear vision: to enhance the landscape of global IT employment by bridging the gap between companies and skilled professionals. The core belief was that assembling a team shouldn't be hindered by geographical constraints. Fast forward to the present day, ALLSTARSIT stands as an international outstaffing service provider committed to change the way businesses recruit, compensate, and oversee top talent worldwide.

With operational hubs scattered across Europe, Asia, and LATAM, and its headquarters situated in San Francisco, US, the company boasts a workforce of over 1,000 adept professionals. Spanning across more than 20 countries, ALLSTARSIT offers a diverse range of skilled employees across various verticals, including AI, cybersecurity, healthcare, fintech, telecom, media, and so on.

About the Project

We are seeking a detail-oriented and proactive Helpdesk Support Specialist to provide technical assistance and support across our organization. The ideal candidate will have deep expertise in macOS, strong knowledge of Google Workspace, and experience managing Okta, Zscaler, and Cisco Systems. This role supports both Mac and Windows environments, assisting users with hardware, software, and network issues while ensuring timely and professional service.

Specialization

Headquarters

Years on the market

Team size and structure

Current technology stack

Required skills:

3+ years of experience in IT Helpdesk or Technical Support roles.
Expert-level proficiency in macOS; solid understanding of Windows 11 environments.
Hands-on experience with Jira Service Management or other ticketing systems.
Strong experience with Google Workspace administration.
Working knowledge of Okta, Zscaler, and Cisco Meraki systems.
Familiarity with video conferencing and collaboration tools (Zoom, Google Meet, Teams).
Understanding of core networking concepts (DNS, DHCP, TCP/IP, VPN).
Excellent troubleshooting, communication, and customer service skills.
Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications:

Certifications such as MCSA,CompTIA A+, Network+, Apple Certified Support Professional (ACSP), or Okta Certified Professional.
Experience with MDM platforms (Jamf, Endpoint central, or Intune).
Basic scripting or automation (Bash, Python, PowerShell).

Scope of work:

End-User Support

Serve as the first point of contact for all IT-related issues via Jira, email, Slack.
Diagnose and resolve software and hardware issues for macOS and Windows systems.
Provide technical assistance for desktop applications, browsers, and productivity tools.
Manage setup, configuration, and maintenance of laptops, peripherals, and accessories.

Systems Administration & Provisioning

Manage user lifecycle activities including employee onboarding, provisioning, and termination across systems.
Support Okta for Single Sign-On (SSO) and identity management, Permission and Group assignment.
Support Google Workspace administration (accounts, groups, permissions, and security settings).

Networking & Infrastructure

Monitor, and help troubleshoot Cisco Meraki network equipment (switches, access points using monitoring system).
Support and maintain video conferencing systems (Zoom Rooms, Google Meet, Teams Rooms, etc.).
Assist users with network connectivity, VPN, and performance issues.

Operations & Documentation

Manage IT asset inventory and ensure accurate record-keeping.
Document troubleshooting steps, best practices, and system configurations.
Support deployment of new applications and updates across the organization.
Participate in ongoing improvement projects for IT processes and infrastructure.