IT Support Specialist
Job Details
About the Company
With operational hubs scattered across Europe, Asia, and LATAM, and its headquarters situated in San Francisco, US, the company boasts a workforce of over 1,000 adept professionals. Spanning across more than 20 countries, ALLSTARSIT offers a diverse range of skilled employees across various verticals, including AI, cybersecurity, healthcare, fintech, telecom, media, and so on.
About the Project
CATO Networks is the provider of the world’s first Security Access Service Edge (SASE) platform to secure all enterprise edges — sites, mobile users, and Cloud resources — with one global Cloud-native platform that relies on software instead of the current multi-protocol label switching (MPLS).
CATO optimizes and secures applications accessible to all users and locations. Using Cato, customers can easily migrate from MPLS to SD-WAN, optimize global connectivity to on premises and Cloud applications, enable secure branch internet access everywhere, and seamlessly integrate cloud data centers and mobile users into the network with a zero-trust architecture.
Specialization
Headquarters
Years on the market
Team size and structure
Current technology stack
Required skills:
- Minimum of 3 years of experience in IT support or a related technical role (experience in high-tech or startup companies - advantage).
- Advanced English skills.
- Hands-on experience with Azure, Entra ID, and Microsoft 365 cloud environments.
- Strong troubleshooting skills for Windows and macOS laptops, as well as mobile devices.
- Solid understanding of network infrastructure concepts, including firewalls, Wi-Fi, and VPN technologies.
- Strong service-oriented mindset with a high level of professionalism.
- Excellent problem-solving abilities and strong analytical thinking.
- Highly organized, detail-oriented, and able to manage multiple tasks simultaneously.
- Strong communication and interpersonal skills, with the ability to support employees at all levels.
- Ability to work both independently and collaboratively within a fast-paced team environment.
Nice to have:
- Experience with endpoint management tools such as Intune or Kandji
- Knowledge of IT automation or scripting (PowerShell/Python)
- Knowledge of IT knowledge base and documentation processes
Scope of work:
Cato Networks is seeking an experienced IT Support Specialist to join their IT support team. In this role, you will be responsible for providing first-line support to Cato’s employees by managing user accounts and access, troubleshooting hardware and software issues, and handling employees' onboarding and offboarding.
- Provide first-line technical support to Cato’s employees across all global offices, ensuring fast, professional, and customer-oriented service.
- Troubleshoot and resolve hardware, software, and network-related issues on both Windows and (mostly) macOS environments.
- Manage IT requests and incidents related to cloud services and enterprise applications, including Microsoft 365, Slack, Zoom, and additional SaaS platforms used internally.
- Administer and monitor cloud-based infrastructure components, including Azure AD, Intune, Kandji, and AWS services, as part of the company’s internal IT ecosystem.
- Lead and execute IT processes for employee onboarding and offboarding, including systems provisioning, access governance, device setup, and security compliance.
- Collaborate closely with the Systems and Security teams to identify, escalate, and resolve complex technical issues, as well as improve IT workflows and automation.
- Participate in IT projects and initiatives with other teams, helping improve our internal systems and the overall employee experience.
Why ALLSTARSIT?
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