Technical Account Manager - Networking - Morocco/Tunisia (Remote)

Level

Senior

Department

Sales & Marketing

Type

Full Time

Project

NDA

Locations:

Tunisia

Remote

Job Details

Posted on:

July 2, 2026

Job ID:

o0TLKt

About the Company

Established in 2004, ALLSTARSIT was founded with a clear vision: to enhance the landscape of global IT employment by bridging the gap between companies and skilled professionals. The core belief was that assembling a team shouldn't be hindered by geographical constraints. Fast forward to the present day, ALLSTARSIT stands as an international outstaffing service provider committed to change the way businesses recruit, compensate, and oversee top talent worldwide.

With operational hubs scattered across Europe, Asia, and LATAM, and its headquarters situated in San Francisco, US, the company boasts a workforce of over 1,000 adept professionals. Spanning across more than 20 countries, ALLSTARSIT offers a diverse range of skilled employees across various verticals, including AI, cybersecurity, healthcare, fintech, telecom, media, and so on.

About the Project

Our client helps enterprises simplify network complexity. As a leading Network Security Posture Management platform, the company provides a unified control plane for modern hybrid networks spanning on-premises, cloud, SASE, microsegmentation, and multi-vendor environments. Trusted by thousands of organizations worldwide, the platform delivers continuous risk visibility, reduces exposure through policy-driven automation, and enables continuous compliance and audit readiness at scale.

Specialization

Headquarters

Years on the market

Team size and structure

Current technology stack

Required skills:

3+ years of experience in presales or account management, ideally within the cybersecurity or network security domain
Good knowledge of network security, firewall management, cloud security, and security policy automation.
Proven experience managing large, complex sales cycles, with the ability to handle negotiations, technical discussions, and closing strategies.
Hands-on experience with firewall administration/configuration (Check Point, Palo Alto Networks, Cisco, Juniper, Fortinet, etc.)
Previous experience in a customer-facing, technical lead role with an emphasis on product adoption.
Outstanding organizational and project management capabilities.
Excellent presentation & negotiation skills.
Proficient communication, critical thinking & analytical prowess.
Fluency in English and French is required; knowledge of other languages is a plus.
A degree in Computer Science, Information Security, Business, or a related field, or equivalent work experience.
Experience working with network security solutions, firewall orchestration tools, and security automation platforms.
Familiarity with our client products and solutions, or similar security policy management tools.

Scope of work:

Lead initiatives centered on enhancing the benefits of product usage and client adoption. Document and share best practices that encourage greater product utilization among clients and internal teams. Collaborate with sales teams, emphasizing the significance of consistent product adoption for client retention and potential upselling. Track client engagement metrics to demonstrate value and ensure goals are met.
Serve as the beacon for exceptional customer experience throughout the journey, placing a spotlight on both product usage and value. Guide evaluations to ensure client infrastructure is optimized for seamless adoption of client's products. Offer detailed guidance during the post-sales phase, ensuring clients not only deploy but also fully utilize the products. Measure product adoption KPIs to validate technical strategy and demonstrate value.
Address and resolve client challenges encountered during the initial product adoption phase, coordinating with our support team when necessary. Dive deep into the client's immediate technical needs, promoting continued product usage and adoption. Use metrics to evaluate support efficiency, client satisfaction, and demonstrate the value of swift resolutions.
Partner with our R&D and product management teams to adapt solutions that elevate product usage and adoption among clients. Establish, maintain, and share best practices that enhance both product usage and client satisfaction. Collaborate on tracking cross-functional KPIs to gauge the effectiveness of solutions and underscore value delivered to clients.