Technical Solutions Engineer

Level

Senior

Department

Type

Project

Sisense

Locations:

Florianopolis

Sao Paulo

Job Details

Posted on:

October 21, 2025

Job ID:

About the Company

Established in 2004, ALLSTARSIT was founded with a clear vision: to enhance the landscape of global IT employment by bridging the gap between companies and skilled professionals. The core belief was that assembling a team shouldn't be hindered by geographical constraints. Fast forward to the present day, ALLSTARSIT stands as an international outstaffing service provider committed to change the way businesses recruit, compensate, and oversee top talent worldwide.

With operational hubs scattered across Europe, Asia, and LATAM, and its headquarters situated in San Francisco, US, the company boasts a workforce of over 1,000 adept professionals. Spanning across more than 20 countries, ALLSTARSIT offers a diverse range of skilled employees across various verticals, including AI, cybersecurity, healthcare, fintech, telecom, media, and so on.

About the Project

The client is a leading business intelligence (BI) software company that enables organizations to turn data into actionable insights. Their platform empowers users to visualize and analyze data easily, helping them make informed decisions. The company values innovation, collaboration, and excellence, and is looking for talented engineers to join the team.
As a Technical Solutions Engineer, you will work with leading enterprise organizations and startups to realize the power of data analytics with the client’s platform. The Technical Solutions team spans the globe and uses the SWARM model for tools, processes, and organizational structure. This approach focuses on driving a collaborative, rewarding environment that measures value creation and teamwork.
The team is aligned directly with Product and Engineering teams through a robust Subject Matter Expert program. They employ best-in-breed tools along with processes co-authored or directly influenced by the team. The client believes in the power of great customer experience, and the happiest customers are supported by the most effective technical team.

Specialization

Headquarters

Years on the market

Team size and structure

Current technology stack

Required skills:

Proven hands-on experience supporting a software platform/product in a customer-facing B2B environment
Experience with databases such as MongoDB, Redshift, MySQL, Oracle, and Snowflake
Skilled in reading and writing SQL queries
Understanding Data Modeling, ETL/Data Integration is a plus
Knowledge of Mongo Shell Scripting is a strong advantage
Experience working with the JDBC framework is a plus
Practical experience with Linux operating systems (Debian and RHEL-based)
Experience with Docker and Kubernetes is a strong advantage
Understanding of Containerization Concepts and Auto-Scaling is a plus
Familiarity with REST APIs is an advantage
Knowledge of Python or scripting languages such as JavaScript is a plus

ABOUT YOU:

You have a data-driven, analytical mindset with excellent problem-solving skills
You are detail-oriented, able to prioritize, multitask, and meet deadlines
You demonstrate a proven ability to stay motivated and work effectively both independently and as part of a team
You bring a proactive passion for supporting and helping others
You have a strong desire to learn, grow, and contribute to the company’s core values of collaboration and service
You possess excellent English communication, listening, and writing skills
You possess a strong sense of customer sentiment and adapt your communication style accordingly
You are clear in setting expectations and meeting promised timelines

Scope of work:

Handle customer questions and issues by combining business acumen with technical assessment skills. Perform troubleshooting of issues through the platform’s UI and the terminal.
Work closely with Senior team members to develop skills and technical expertise within specific areas of the product, with ongoing opportunities to grow.
Partner with Customer Success Managers, Technical Account Managers, and Product to recognize trends in customer feedback and translate needs into a better overall product.

HOW YOU’LL RAMP:

By Day 30:

Learn the platform and how the product is utilized.
Learn technical support methodologies and the tools used, such as Grafana, Coralogix, Snowflake, Jenkins, etc.
Shadow calls and tickets with Senior Solutions Engineers.

By Day 60 – 90:

Understand the client’s architecture and how to troubleshoot customer issues.
Work on technical issues under the guidance of a Senior Solutions Engineer.
Work in your designated SWARM pod to own and resolve customer incidents through their lifecycle.
Understand internal escalation processes.
Contribute as part of a global team ensuring 24-hour customer support.