Technical Support Engineer

Level

Senior

Department

Other IT Positions

Type

Full Time

Project

NDA

Locations:

Ukraine

Romania

Serbia

Poland

Remote

Job Details

Posted on:

January 30, 2026

Job ID:

About the Company

Established in 2004, ALLSTARSIT was founded with a clear vision: to enhance the landscape of global IT employment by bridging the gap between companies and skilled professionals. The core belief was that assembling a team shouldn't be hindered by geographical constraints. Fast forward to the present day, ALLSTARSIT stands as an international outstaffing service provider committed to change the way businesses recruit, compensate, and oversee top talent worldwide.

With operational hubs scattered across Europe, Asia, and LATAM, and its headquarters situated in San Francisco, US, the company boasts a workforce of over 1,000 adept professionals. Spanning across more than 20 countries, ALLSTARSIT offers a diverse range of skilled employees across various verticals, including AI, cybersecurity, healthcare, fintech, telecom, media, and so on.

About the Project

Our client helps enterprises simplify network complexity. As a leading Network Security Posture Management platform, the company provides a unified control plane for modern hybrid networks spanning on-premises, cloud, SASE, microsegmentation, and multi-vendor environments. Trusted by thousands of organizations worldwide, the platform delivers continuous risk visibility, reduces exposure through policy-driven automation, and enables continuous compliance and audit readiness at scale.

Specialization

Headquarters

Years on the market

Team size and structure

Current technology stack

Required skills:

4+ years of experience with Linux server operations and virtualization or network/security systems
Prior customer-facing experience in a technical or support role
Strong understanding of networking fundamentals and internet technologies (routing, NAT, advanced TCP/IP, etc.)
Excellent verbal and written communication skills, with strong analytical and critical-thinking abilities
Hands-on experience with firewall administration and configuration (e.g. Check Point, Palo Alto, Cisco, Juniper, Fortinet)
Scripting skills (Perl, Python, Bash) are a plus
Experience working with Kubernetes and complementary services
High sense of ownership, reliability, and accountability

Scope of work:

As a Technical Support Engineer – Tier 3, you will:

Provide technical support to global customers and partners using multiple communication channels
Troubleshoot issues to full resolution across the client’s platform and underlying operating systems
Own and manage your ticket queue, maintaining clear and proactive communication with customers
Act as a liaison between customers and internal technical teams
Support implementation and integration of the client’s solutions within customer environments
Contribute to documenting best practices for maintaining and operating the platform
Build a deep understanding of customer infrastructures and technical setups