Technical Support Engineer

Level

Junior

Department

Support

Type

Full Time

Project

NDA

Locations:

Colombia

Remote

Job Details

Posted on:

September 30, 2025

Job ID:

About the Company

Established in 2004, ALLSTARSIT was founded with a clear vision: to enhance the landscape of global IT employment by bridging the gap between companies and skilled professionals. The core belief was that assembling a team shouldn't be hindered by geographical constraints. Fast forward to the present day, ALLSTARSIT stands as an international outstaffing service provider committed to change the way businesses recruit, compensate, and oversee top talent worldwide.

With operational hubs scattered across Europe, Asia, and LATAM, and its headquarters situated in San Francisco, US, the company boasts a workforce of over 1,000 adept professionals. Spanning across more than 20 countries, ALLSTARSIT offers a diverse range of skilled employees across various verticals, including AI, cybersecurity, healthcare, fintech, telecom, media, and so on.

About the Project

Our client is developing a modern data lakehouse platform designed to simplify how organizations work with data at scale. The platform allows enterprises to connect seamlessly to diverse data sources—whether in the cloud, on-premises, or hybrid environments—without the need for extensive data replication or movement. It combines the flexibility and scalability of a data lake with the performance and ease of use of a data warehouse, enabling fast querying, secure governance, and self-service analytics. This project empowers data teams to unlock insights more efficiently and supports data-driven decision-making across the business.

About the role
As a Junior Technical Support Engineer, you are a motivated, customer-focused team player who is eager to learn and grow in technical support. You will assist in resolving customer issues on the platform, working closely with mid- and senior-level engineers, and following established processes to ensure high-quality service.

Specialization

Headquarters

Years on the market

Team size and structure

Current technology stack

Required skills:

BS in Computer Science, Engineering, or a related technical field (or equivalent experience).
Advanced English.
1+ years of experience in technical support, IT operations, or a related customer-facing role.
Familiarity with Linux command-line basics.
Basic understanding of SQL queries and database concepts.
Comfortable following instructions and internal processes.
Strong communication skills and a collaborative mindset.
Problem-solving attitude and eagerness to learn.

Nice to have:

Exposure to cloud platforms (AWS, Azure, GCP) or containerized environments (Docker, Kubernetes).
Basic scripting knowledge (Shell or Python) – not required at start.
Familiarity with non-relational databases (e.g., MongoDB).
Exposure to NOC or Datacenter operations.

Scope of work:

Assist in troubleshooting and resolving customer issues on the platform.
Reproduce, triage, and escalate technical problems to mid- and senior-level engineers.
Follow internal processes and instructions to support customer accounts effectively.
Document customer environments, basic configurations, and support activities.
Contribute to internal knowledge base articles and support documentation.
Collaborate with team members to learn and apply best practices.
Participate in training on advanced tools, cloud platforms, and platform-specific technologies.