Technical Support Engineer

Level

Junior

Department

Other IT Positions

Type

Full Time

Project

NDA

Locations:

Europe

Remote

Job Details

Posted on:

July 2, 2026

Job ID:

Bcf2b6

About the Company

Established in 2004, ALLSTARSIT was founded with a clear vision: to enhance the landscape of global IT employment by bridging the gap between companies and skilled professionals. The core belief was that assembling a team shouldn't be hindered by geographical constraints. Fast forward to the present day, ALLSTARSIT stands as an international outstaffing service provider committed to change the way businesses recruit, compensate, and oversee top talent worldwide.

With operational hubs scattered across Europe, Asia, and LATAM, and its headquarters situated in San Francisco, US, the company boasts a workforce of over 1,000 adept professionals. Spanning across more than 20 countries, ALLSTARSIT offers a diverse range of skilled employees across various verticals, including AI, cybersecurity, healthcare, fintech, telecom, media, and so on.

About the Project

About the Role

As a Technical Support Consultant, you will provide technical support and consulting services to customers using the client's software products and services. Your responsibilities will include assisting customers with product installation, usage, and troubleshooting, answering technical and "how-to" questions, and gathering the necessary technical information to investigate and resolve issues.

In this role, you will work with tools such as Salesforce, Internal Admin Consoles, Microsoft Teams, Confluence, and Jira.

Specialization

Headquarters

Years on the market

Team size and structure

Current technology stack

Required skills:

Previous customer support experience, preferably in a technical support environment
Excellent customer service and communication skills
Strong troubleshooting and problem-solving abilities with a high level of attention to detail
Ability to learn quickly and adapt to new technologies
Basic technical background in one or more of the following areas: networking, HTML, databases, APIs, or related technologies

‍Additional Requirements

Stable internet connection
Minimum hardware requirements:
- CPU: 2.00 GHz or higher
- RAM: 4 GB or more
- Internet speed: at least 20 Mbps (download and upload)
Licensed operating system (latest version preferred)
Willingness to have additional security software installed by the client's IT team

Nice to Have

Basic understanding of operating systems and networking concepts (TCP/IP protocols) — no configuration experience required, only general familiarity
Basic knowledge of one or more of the following: HTTPS, Proxy, HTML, or SQL queries
Educational background in Computer Science, Industrial Engineering, or Business Administration is considered a strong advantage