Customer Success Manager

Level

Senior

Department

Support

Type

Full Time

Project

NDA

Locations:

Brazil

Remote

Job Details

Posted on:

July 3, 2026

Job ID:

aGy66J

About the Company

Established in 2004, ALLSTARSIT was founded with a clear vision: to enhance the landscape of global IT employment by bridging the gap between companies and skilled professionals. The core belief was that assembling a team shouldn't be hindered by geographical constraints. Fast forward to the present day, ALLSTARSIT stands as an international outstaffing service provider committed to change the way businesses recruit, compensate, and oversee top talent worldwide.

With operational hubs scattered across Europe, Asia, and LATAM, and its headquarters situated in San Francisco, US, the company boasts a workforce of over 1,000 adept professionals. Spanning across more than 20 countries, ALLSTARSIT offers a diverse range of skilled employees across various verticals, including AI, cybersecurity, healthcare, fintech, telecom, media, and so on.

About the Project

Sisense is a leading AI-powered Analytics Platform as a Service (AnPaaS) that empowers product teams and developers to embed conversational, predictive, and agentic intelligence directly into applications and workflows. Our API-first, developer-first platform turns complex data into faster, smarter, actionable decisions for global customers across financial services, retail, healthcare, and technology.
With the recent launch of Sisense Intelligence and Intelligence Assistant, we're accelerating innovation in embedded analytics, enabling governed, scalable AI experiences that bridge insights to real-time action.

Specialization

Headquarters

Years on the market

Team size and structure

Current technology stack

Required skills:

3-5 plus years as a Customer Success Manager (or equivalent), with proven success managing enterprise/mid-market accounts (SaaS/BI/analytics preferred).
Strong track record of driving product adoption, value realization, and revenue expansion.
Excellent presentation and executive communication skills; experience leading EBRs/QBRs and building C-level relationships.
Ability to own full account planning, health monitoring, and success strategy across a portfolio.
Proactive mindset: identify upsell/cross-sell opportunities, mitigate risks, and deliver measurable ROI.
Project management skills to handle complex implementations, onboarding, and technical discussions.
Experience collaborating cross-functionally (Sales, Product, Engineering) to resolve issues and influence roadmaps.
Exceptional interpersonal, listening, written, and verbal skills (fluent English required; Portuguese a plus).
Results-driven with critical thinking, problem-solving, and a customer-centric focus.
Comfortable in a dynamic, remote environment, managing multiple priorities.
Bonus: Background in Business Intelligence (BI), embedded analytics, AI/GenAI enablement, or similar technical solutions.

Scope of work:

Serve as a trusted advisor to mid-sized to large enterprise accounts, building deep relationships to maximize value, drive adoption of our AI-powered platform, and fuel retention and expansion.
Collaborate cross-functionally with Sales, Product, Engineering, and Support to ensure customers achieve their business goals through clear communication of complex concepts and proactive guidance.
Own complex accounts, strengthen multi-threaded relationships, and deliver measurable outcomes (e.g., NRR, expansion revenue, AI feature adoption).
Work in a collaborative, innovative global environment, partnering with diverse teams to solve real customer challenges and contribute to Sisense's growth in embedded AI analytics.
Develop strategic account plans for your portfolio and start driving opportunities (adoption, expansion, renewals).
Own your book of business end-to-end, driving partnership success and measurable results (NRR, adoption, expansion).