Customer Support Team Lead
Level
Team Lead
Department
Support
Type
Full Time
Project
ALLSTARSIT
Locations:
Costa Rica
Job Details
Posted on:
March 19, 2024
Job ID:
About the Company
Established in 2004, ALLSTARSIT was founded with a clear vision: to enhance the landscape of global IT employment by bridging the gap between companies and skilled professionals. The core belief was that assembling a team shouldn't be hindered by geographical constraints. Fast forward to the present day, ALLSTARSIT stands as an international outstaffing service provider committed to change the way businesses recruit, compensate, and oversee top talent worldwide.
With operational hubs scattered across Europe, Asia, and LATAM, and its headquarters situated in San Francisco, US, the company boasts a workforce of over 1,000 adept professionals. Spanning across more than 20 countries, ALLSTARSIT offers a diverse range of skilled employees across various verticals, including AI, cybersecurity, healthcare, fintech, telecom, media, and so on.
With operational hubs scattered across Europe, Asia, and LATAM, and its headquarters situated in San Francisco, US, the company boasts a workforce of over 1,000 adept professionals. Spanning across more than 20 countries, ALLSTARSIT offers a diverse range of skilled employees across various verticals, including AI, cybersecurity, healthcare, fintech, telecom, media, and so on.
About the Project
Specialization
Headquarters
Years on the market
Team size and structure
Current technology stack
Required skills:
- At least 2 years of support team management experience - a must
- Experience with training and coaching team members, great people skills
- Experience with evaluating quality of tickets and chats
- Analytical and proven ability to build reports
- Experience with managing staff remotely
- Organizational, and time management skills
- Decision making skills
- Good PC skills
Scope of work:
Why ALLSTARSIT?
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