Operations Administrator

Level

Senior

Department

Other IT Positions

Type

Full Time

Project

NDA

Locations:

Brazil

Colombia

Mexico

Argentina

Job Details

Posted on:

February 16, 2026

Job ID:

About the Company

Established in 2004, ALLSTARSIT was founded with a clear vision: to enhance the landscape of global IT employment by bridging the gap between companies and skilled professionals. The core belief was that assembling a team shouldn't be hindered by geographical constraints. Fast forward to the present day, ALLSTARSIT stands as an international outstaffing service provider committed to change the way businesses recruit, compensate, and oversee top talent worldwide.

With operational hubs scattered across Europe, Asia, and LATAM, and its headquarters situated in San Francisco, US, the company boasts a workforce of over 1,000 adept professionals. Spanning across more than 20 countries, ALLSTARSIT offers a diverse range of skilled employees across various verticals, including AI, cybersecurity, healthcare, fintech, telecom, media, and so on.

About the Project

The Operations Administrator performs deployment, operations and maintenance activities for all global server and storage systems. This person will enforce standards, policies, and procedures related to the operation of all servers, storage and directory services systems in all locations.

Specialization

Headquarters

Years on the market

Team size and structure

Current technology stack

Required skills:

B.Sc. / B.A. in Computer Science is preferred, but not mandatory
Support and maintenance of the global Active Directory infrastructure, including security and naming standards

Proficient in design and support of the following products

Microsoft Windows Server operating systems
x86 server hardware
Storage platforms (block storage/CIFS)
VMWare Vsphere and Microsoft Hyper-V virtualization
Microsoft System Center products including SCCM, SCVMM and SCOM
Active Directory and other directory service related technologies
Automation and scripting technologies
Basic understanding of cloud environments focussing on Azure IaaS, EntraID and M365

Familiarity with the following technologies

Linux Operating System (CentOS, Ubuntu, Suse)
Backup technologies (esp. Rubrik)
Hardware and Software lifecycles
Experience in very large enterprise environment with remote locations
Microsoft Certified Professional or other relevant recognized qualification
Responsible for keeping incidents within SLAs
Responsible for keeping the team / end users informed as to status of incidents and escalating when additional assistance is required
Responsible for working independently without direct supervision
Responsible for estimating and reporting time spent on activities
The Operations Administrator will have access and control of System and Application Service account credentials throughout the network enterprise, that cannot be divulged to individuals outside of GIS, Financial Management Systems the Systems Operation Center groups
Must be a team player
Must demonstrate initiative
Must have effective written and oral communication skills
Must be willing to travel domestically and internationally when requested

Scope of work:

Tracks the Firm's Helpdesk System monitoring Server Systems tickets raised
Microsoft Server OS builds and Configuration (Hypervisor and Virtual Machines)
Patching (MS Windows operating system)
Take part in the global follow-the-sun support model
Occasional weekend activities assisting with, for example: Server and Storage installation / maintenance, and assist other teams with their weekend tasks
Provide 24x7 on-call support to offices on a rota basis with other members of the Server Systems Team. This is normally required at the weekend when standard Follow-the-Sun support does not operate.
Provide level 3 assistance to other support teams on projects
Carry out installations, maintenance, configuration and support of servers and storage in the regional data centres, and office computer rooms (where applicable)
Ensure server and storage systems' capacity is maintained at the appropriate level
Operate and maintain the Firm's Active Directory, operating systems and virtualization environments
Perform routine scheduled maintenance on all servers
Assist with hardware specification and purchasing for new servers and storage
Support consolidation of server hardware to reduce server and warranty costs
Ensure server polices and standards are defined, followed and maintained as they relate to hardware, software and security in accordance with the ISMS framework
Ensure all support incidents are tracked in the helpdesk system and worked through to resolution or escalated/re-assigned as necessary according to agreed SLAs
Systems maintenance, ensuring change control procedures are followed
Delivery of IT projects, including, but not limited to, system upgrades, migrations to alternative systems and installation of new technologies
Contribute to documentation (how-tos, procedures, FAQs, architectural diagrams etc), create and update documentation as and when required
Assists with training and mentoring of other team members to raise the technical skill level of the entire team
Ensure system error logs are reviewed, identifying and correcting any issues
Retain skills relevant to the position on an on-going basis through training (instructor-led and CBT as appropriate), and periodic review of technical journals, white papers, manuals etc
Ensure high quality communications to Service Delivery and other IT staff keeping them updated on the status of their incidents
Participates and contributes to regular conference calls/meetings with its own and other the Server Teams
Liaise with colleagues in technical teams, vendors, other third parties as necessary