Technical Support Engineer

Level

Middle

Department

Support

Type

Full Time

Project

Locations:

Costa Rica

Job Details

Posted on:

November 5, 2025

Job ID:

About the Company

Established in 2004, ALLSTARSIT was founded with a clear vision: to enhance the landscape of global IT employment by bridging the gap between companies and skilled professionals. The core belief was that assembling a team shouldn't be hindered by geographical constraints. Fast forward to the present day, ALLSTARSIT stands as an international outstaffing service provider committed to change the way businesses recruit, compensate, and oversee top talent worldwide.

With operational hubs scattered across Europe, Asia, and LATAM, and its headquarters situated in San Francisco, US, the company boasts a workforce of over 1,000 adept professionals. Spanning across more than 20 countries, ALLSTARSIT offers a diverse range of skilled employees across various verticals, including AI, cybersecurity, healthcare, fintech, telecom, media, and so on.

About the Project

We’re looking for a Technical Support Engineer to lead customer relationships, advocate for client needs, and drive growth in the digital data space. This is a unique opportunity to join a fast-growing team and play a key role in building lasting, high-impact partnerships. The company isn’t just another tech company - they are on a mission to empower critical businesses in public safety, cyber security, and business intelligence with the data they need, exactly how and when they need it.

The company is the secret weapon for companies across cybersecurity, digital risk protection, and business intelligence. They are the industry leader: Turning messy, fragmented web data into rock-solid, structured, stable, and scalable pipelines.

Why this company? They are profitable, fast-growing, and proudly independent, with over 100 customers and record-breaking ARR, all without raising a cent. They take pride in building things that actually work at scale. No duct tape. No drama. You’ll join a team that moves fast, builds clean, and sweats the details, because when the stakes are high, stability matters. If you’re excited by hard problems and real impact, you’ll fit right in.

Specialization

Headquarters

Years on the market

Team size and structure

Current technology stack

Required skills:

Previous experience in technical support or customer-facing roles 3 years
Ability to work independently and manage multiple tasks simultaneously
Familiarity with APIs, HTTP requests, JSON, or Postman (preferred)
Proficient in using support and ticketing platforms such as Zendesk, Freshdesk, or similar
Strong problem-solving skills and technical aptitude
Mother tongue level in both written and spoken English
Working remotely

We’d be lucky if you had:

Data intelligence industry knowledge

Scope of work:

As a Technical Support Engineer, you will be instrumental in helping customers maximize the value of our product through effective onboarding, responsive support, and continuous engagement. By building strong relationships and delivering an outstanding customer experience, you’ll contribute directly to retention, satisfaction, and growth.

Your role will include:

Troubleshoot technical issues related to our API and platform
Document customer-reported issues clearly and escalate to Tier 2 or Engineering as appropriate
Assist customers with API integration and configuration, providing clear and effective guidance
Collaborate with internal teams to ensure timely resolution of customer concerns
Maintain excellent service standards and customer satisfaction