Strategic Customer Success Manager
Job Details
About the Company
With operational hubs scattered across Europe, Asia, and LATAM, and its headquarters situated in San Francisco, US, the company boasts a workforce of over 1,000 adept professionals. Spanning across more than 20 countries, ALLSTARSIT offers a diverse range of skilled employees across various verticals, including AI, cybersecurity, healthcare, fintech, telecom, media, and so on.
About the Project
Our client is a leading AI-powered Analytics Platform as a Service (AnPaaS) that empowers product teams and developers to embed conversational, predictive, and agentic intelligence directly into applications and workflows. Our API-first, developer-first platform turns complex data into faster, smarter, actionable decisions for global customers across financial services, retail, healthcare, and technology.
With the recent launch of client Intelligence and Intelligence Assistant, we're accelerating innovation in embedded analytics, enabling governed, scalable AI experiences that bridge insights to real-time action.
The Role
As a Strategic Customer Success Manager, you will serve as a trusted advisor to mid-sized to large enterprise accounts, building deep relationships to maximize value, drive adoption of our AI-powered platform, and fuel retention and expansion.
You'll collaborate cross-functionally with Sales, Product, Engineering, and Support to ensure customers achieve their business goals through clear communication of complex concepts and proactive guidance.
Why Join Our Customer Success Team
This is a strategic, high-impact role where you'll own complex accounts, strengthen multi-threaded relationships, and deliver measurable outcomes (e.g., NRR, expansion revenue, AI feature adoption).
You'll work in a collaborative, innovative global environment, partnering with diverse teams to solve real customer challenges and contribute to product growth in embedded AI analytics.
About You
- You thrive in fast-paced, evolving environments, adapting quickly while staying positive and solution-focused.
- You're a natural relationship builder, skilled at nurturing trusted, multi-level partnerships and positioning yourself as a key advisor to drive customer success.
- You quickly grasp business goals and technical concepts (including AI/analytics platforms) to align solutions with customer needs.
- You're proactive and consultative, identifying opportunities, anticipating challenges, and advocating for customers while balancing business priorities.
- You're collaborative, open to feedback, and passionate about delivering results through continuous learning and improvement.
How You'll Ramp
By Day 30
- Complete Customer Success onboarding and training (client values, culture, relationship techniques, product overview, competition, and transformational outcomes).
- Begin meeting customers, shadowing QBRs/EBRs, and observing how we build relationships and deliver value.
By Day 60
- Develop strategic account plans for your portfolio and start driving opportunities (adoption, expansion, renewals).
- Deepen product and technical knowledge through coaching and hands-on work.
- Fully embed with your accounts and collaborate side by side with the team.
By Day 90
- Own your book of business end-to-end, driving partnership success and measurable results (NRR, adoption, expansion).
- Master Customer Success best practices, including onboarding, proactive risk management, and AI feature enablement.
- Become a key contributor to the team's revenue retention and growth goals.
Join Client
Our client is pioneering the future of embedded analytics with AI at the core. This role offers more than a position — it’s an opportunity to shape customer outcomes in a transformative industry, work with a diverse, innovative global team, and grow in a collaborative culture that values impact and inclusivity.
If you're passionate about driving strategic customer success in AI-powered analytics, apply today. Let’s build the next era of intelligent decisions together.
Specialization
Headquarters
Years on the market
Team size and structure
Current technology stack
Required skills:
- 3–5+ years as a Customer Success Manager (or equivalent), with proven success managing enterprise/mid-market accounts (SaaS/BI/analytics preferred).
- Strong track record of driving product adoption, value realization, and revenue expansion.
- Excellent presentation and executive communication skills; experience leading EBRs/QBRs and building C-level relationships.
- Ability to own full account planning, health monitoring, and success strategy across a portfolio.
- Proactive mindset: identify upsell/cross-sell opportunities, mitigate risks, and deliver measurable ROI.
- Project management skills to handle complex implementations, onboarding, and technical discussions.
- Experience collaborating cross-functionally (Sales, Product, Engineering) to resolve issues and influence roadmaps.
- Exceptional interpersonal, listening, written, and verbal skills (fluent English required; Portuguese a plus).
- Results-driven with strong critical thinking, problem-solving, and a customer-centric focus.
- Comfortable in a dynamic, remote environment while managing multiple priorities.
- Bonus: Background in Business Intelligence (BI), embedded analytics, AI/GenAI enablement, or similar technical solutions.
Scope of work:
Why ALLSTARSIT?
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