Video Conferencing Operations Engineer

Level

Senior

Department

Other IT Positions

Type

Full Time

Project

NDA

Locations:

Colombia

Mexico

Brazil

Argentina

Job Details

Posted on:

February 16, 2026

Job ID:

About the Company

Established in 2004, ALLSTARSIT was founded with a clear vision: to enhance the landscape of global IT employment by bridging the gap between companies and skilled professionals. The core belief was that assembling a team shouldn't be hindered by geographical constraints. Fast forward to the present day, ALLSTARSIT stands as an international outstaffing service provider committed to change the way businesses recruit, compensate, and oversee top talent worldwide.

With operational hubs scattered across Europe, Asia, and LATAM, and its headquarters situated in San Francisco, US, the company boasts a workforce of over 1,000 adept professionals. Spanning across more than 20 countries, ALLSTARSIT offers a diverse range of skilled employees across various verticals, including AI, cybersecurity, healthcare, fintech, telecom, media, and so on.

About the Project

The Video Conferencing Operations Engineer is responsible for the daily operation, support, and optimisation of the firm’s video conferencing systems. This role ensures reliable, high-quality video conferencing experiences for all users, proactively maintains system health, and resolves technical issues efficiently. The engineer works closely with the Collaboration Architecture Manager and other technology teams to deliver seamless video communication services.

Specialization

Headquarters

Years on the market

Team size and structure

Current technology stack

Required skills:

At least five years’ hands-on experience supporting enterprise video conferencing systems (E.G. Cisco, Polycom, Microphones, Control systems, Zoom Rooms, Microsoft Teams Rooms, Azure, Teams admin, Cloud Video Interop).
Strong troubleshooting and problem-solving skills.
Excellent communication and interpersonal abilities.
Experience with system documentation and change management processes.
Ability to work independently and as part of a team.
Familiarity with network fundamentals as they relate to video conferencing.
Experience collaborating with vendors and service providers.
Commitment to delivering high-quality technical support and customer service
Sophisticated organization, communication and interpersonal skills, with a proven ability to multitask, problem solve and liaise at various levels within and outside the organization.
Successful track record in adhering to deadlines; delivering Technical System Solutions on time and on budget.
Ability to execute in a methodical manner, to gather documents and present requirements for projects.
Project Management and Enterprise Architecture Skills are highly desired.
A Bachelor’s degree in Computer Science, Engineering, or a related field.

Scope of work:

Operate, monitor, and maintain all video conferencing systems and related infrastructure.
Provide technical support and troubleshooting for video conferencing issues, ensuring minimal downtime and high user satisfaction.
Implement and follow firm standards for system configuration, security, and change management.
Document system configurations, incidents, and resolutions.
Collaborate with vendors and internal teams to resolve complex technical issues.
Stay current with industry developments in video conferencing technology and recommend improvements as appropriate.
Participate in the on-call rotation for incident response related to video conferencing.
Assist with the deployment and upgrade of video conferencing hardware and software.
Ensure compliance with ISMS standards and firm procedures for all video conferencing activities.
Support business continuity plans as they relate to video conferencing services.